Operations Management
13th Edition
ISBN: 9780136860419
Author: Lee Krajewski
Publisher: Pearson Education
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Chapter 15, Problem 1ED
Summary Introduction
Given scenario:
For a 24-hour company, it is a problem to make the employees to work in second and third shifts, which is said to be evening and graveyard. Frequent changes in the shift would lead to the health issues and it would affect the natural circadian rhythm of sleep
Person X is the manager of the firm that operate 24 hours. Rotational shift is recommended by Person X. He knows that it would affect the productivity and health of the employees.
To Determine: The ethical position of Person X and the things to be done by him for the given scenario.
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Question 4: Read the following paragraph and answer the following questions
CLEAN is a local Cleaning company with a good reputation. The company was established in 2014
and has 35 employees working in two branches. The company has wide range of professional cleaning
services. Is known for its high professional standards that satisfies its clients. The Human resources
management department of CLEAN ensures that employees are selected carefully and trained well in
order to provide the best services to its customers. Jobs are reviewed and analyzed every two years to
ensure that the jobs descriptions include the skills that are required by the market. In the last general
meeting, the top manager has announced that the company has put a strategic plan to grow in the coming
5 years through implementation of the following objectives and that all departments should work hard to
achieve those objectives
1. To provide additional services including professional cleaning of branded leather…
13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the
local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
Complaint
Broken glass
Delivered to wrong address
Furniture rubbed together while on truck
Late delivery
Late arrival for pickup
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//
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Missing items
Nicks and scratches from rough handling /////
Soiled Upholstery
///// /////
Tally
///// /
///
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I
//
///// ///// ///// ///
a. Use a Pareto chart to identify the "few vital" complaint problems.
b. Use a cause-and-effect diagram to identify potential causes of the complaints
Question 12
Which of the following statements regarding PERT times is true?
Pessimistic time estimate is an estimate of the minimum time an activity will require
Optimistic time estimate is an estimate of the minimum time an activity will require
Most likely time estimate is an estimate of the maximum time an activity will require
Optimistic time estimate is an estimate of the maximum time an activity will require
Chapter 15 Solutions
Operations Management
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 22PCh. 15 - Prob. 23PCh. 15 - Prob. 29PCh. 15 - Prob. 30PCh. 15 - Prob. 10PCh. 15 - Prob. 11PCh. 15 - Prob. 12PCh. 15 - Prob. 14PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 1EDCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
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