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Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 16, Problem 19PA
Summary Introduction
To determine: The number of minutes does a caller need to wait before taking to an agent.
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A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the
customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are
denied access; no waiting is allowed.
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access
requests follow a Poisson probability distribution, with a mean of 29 calls per hour. The service rate per line is 19 calls per hour.
(a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.)
P(0) =
P(1) =
P(2) =
P(3) =
(b) What is the probability that an agent will be denied access to the…
Chapter 16 Solutions
Operations Management
Ch. 16 - Prob. 1CQCh. 16 - Prob. 2CQCh. 16 - Prob. 3CQCh. 16 - Prob. 4CQCh. 16 - Which of the following best reflects pooling...Ch. 16 - Prob. 6CQCh. 16 - Prob. 7CQCh. 16 - Prob. 1PACh. 16 - Prob. 2PACh. 16 - Prob. 3PA
Ch. 16 - Prob. 4PACh. 16 - Prob. 5PACh. 16 - Prob. 6PACh. 16 - Prob. 7PACh. 16 - Prob. 8PACh. 16 - Prob. 11PACh. 16 - Prob. 12PACh. 16 - Prob. 13PACh. 16 - Prob. 14PACh. 16 - Prob. 15PACh. 16 - Prob. 16PACh. 16 - Prob. 17PACh. 16 - Prob. 18PACh. 16 - Prob. 19PACh. 16 - Prob. 20PACh. 16 - Prob. 21PACh. 16 - Prob. 22PA
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Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,