UNDERSTANDING BUSINESS >CUSTOM<
11th Edition
ISBN: 9781259694776
Author: Nickels
Publisher: MCG CUSTOM
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Question
Chapter 16.3, Problem 16.3BQ
Summary Introduction
To discuss: The ways in which effective follow-up procedure help to sale more products.
Introduction: The procedure to handle the complaints of the customer, provide solutions to the needs and requirements of the customer and quickly supply for the requirements of the customer, after sale is known as follow-up.
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Check out a sample textbook solutionStudents have asked these similar questions
The preapproach stage in the creative selling process is when the salesperson ________.
A)
clarifies and overcomes a customer's concerns about buying
B)
learns as much as possible about a prospective customer before making a sales call
C)
anticipates reasons the potential customer might not be interested in purchasing the product
D)
meets the customer for the first time
E)
identifies potential customers likely to be interested in purchasing the product
How can a salesperson use personal selling skills in utilizing existing knowledge and gathering new information from the customer in order to advance the sales process.
What are different ways to generate good customers referrals
When you visited a shop to look at merchandise or purchase something, did you ever perceive a negative or positive feeling from the salesperson, not because of what they said, but how it was said? Did the tone come across as "stuffy, formal, bloated, ironic, sarcastic, flowery, rude, or inconsiderate," as the textbook says?
Chapter 16 Solutions
UNDERSTANDING BUSINESS >CUSTOM<
Ch. 16.2 - Prob. 16.2AQCh. 16.2 - Prob. 16.2BQCh. 16.2 - Prob. 16.2CQCh. 16.2 - Prob. 1MEDCh. 16.3 - Prob. 16.3AQCh. 16.3 - Prob. 16.3BQCh. 16.3 - Prob. 1TPCh. 16.3 - Prob. 2TPCh. 16.3 - Prob. 3TPCh. 16.4 - Prob. 16.4AQ
Ch. 16.5 - Prob. 16.5AQCh. 16.5 - Prob. 16.5BQCh. 16.5 - Prob. 4TPCh. 16.5 - Prob. 5TPCh. 16.5 - Prob. 6TPCh. 16.6 - Prob. 16.6AQCh. 16.6 - Prob. 16.6BQCh. 16.6 - Prob. 7TPCh. 16.6 - Prob. 8TPCh. 16.6 - Prob. 9TPCh. 16 - Prob. 1CTCh. 16 - Prob. 2CTCh. 16 - Prob. 3CTCh. 16 - Prob. 4CTCh. 16 - Prob. 1DWSCh. 16 - Prob. 2DWSCh. 16 - Prob. 3DWSCh. 16 - Prob. 4DWSCh. 16 - Prob. 5DWSCh. 16 - Prob. 1TITCh. 16 - Prob. 2TITCh. 16 - Prob. 3TITCh. 16 - Prob. 1VCCh. 16 - Prob. 2VCCh. 16 - Prob. 3VC
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