PRIN.OF OPERATIONS MANAGEMENT-MYOMLAB
PRIN.OF OPERATIONS MANAGEMENT-MYOMLAB
11th Edition
ISBN: 9780135226742
Author: HEIZER
Publisher: PEARSON
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Chapter 17, Problem 16P
Summary Introduction

To determine: The overall reliability for the credit card issuing process.

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The diagram below identifies the elements of service as provided by a soft drink vending machine. Each element has an estimate of its own reliability, independent of the others. What is the reliability of the "system"?
Examine the systems given below. Which system is morereliable, a or b? c or d? Now calculate the reliability of eachsystem. Were your perceptions correct?If it costs $1000 for each 90% reliable component, $1500for each 93% component, $2000 for each 95% reliablecomponent, and $10,000 to replace a failed system, whichsystem would you choose, a or b? c or d?
***Not an assignment*** As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customers
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