Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
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Chapter 17, Problem 20P
Summary Introduction
To determine: The suggestion based on the given failure curve.
Introduction: Reliability is a probability that a product can perform over a specific period. It is the consistency of a product to perform in a same way for a particular period of time.
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Question 9
Quality impacts:
O Product design
O The supplier
O Maintenance
O The customer
O All are true
Question 3
For better quality audits, auditors are to obtain an appropriate level of knowledge of the business
before commencing the audit process.
Required:
In your own words, explain why an auditor is required to obtain a good understanding of the client's
business.
ANSWER:
QUESTION 7
Write any TWO disadvantages of asking open questions in a Questionnaire.
List any TWO advantages of PILOTING a questionnaire.
Briefly explain any ONE method of measuring reliability.
Chapter 17 Solutions
Operations Management
Ch. 17 - Prob. 1DQCh. 17 - Prob. 2DQCh. 17 - Prob. 3DQCh. 17 - Prob. 4DQCh. 17 - Prob. 5DQCh. 17 - Prob. 6DQCh. 17 - Prob. 7DQCh. 17 - Prob. 8DQCh. 17 - Prob. 9DQCh. 17 - Prob. 10DQ
Ch. 17 - Prob. 1PCh. 17 - Prob. 2PCh. 17 - Prob. 18PCh. 17 - Prob. 19PCh. 17 - Prob. 3PCh. 17 - Prob. 4PCh. 17 - Prob. 5PCh. 17 - Prob. 6PCh. 17 - Prob. 7PCh. 17 - Prob. 8PCh. 17 - Prob. 9PCh. 17 - Prob. 10PCh. 17 - Prob. 11PCh. 17 - Prob. 12PCh. 17 - Prob. 20PCh. 17 - Prob. 13PCh. 17 - Prob. 21PCh. 17 - Prob. 14PCh. 17 - Prob. 15PCh. 17 - Prob. 16PCh. 17 - Prob. 17PCh. 17 - Prob. 22PCh. 17 - Prob. 1.1VCCh. 17 - Prob. 1.2VCCh. 17 - Prob. 1.3VC
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- Question 2 a) Explain the different costs of quality and use Pizza Hut as an example. Comment on the statement "Run until it breaks". Describe the advantages and disadvantages of this. b) Explain two (2) ways improving reliability of a system. c)arrow_forwardQUESTION 18 Hank Kolb, the quality assurance manager is assessing the capability of a process that puts pressurized grease in an aerosol can. For the pressure of aerosol cans, the process mean is 78.24 and the process standard deviation is 1.38, and the upper and lower customer specifications are 82.50 and 77.50 respectively. Hank considers adjusting the process mean to improve its process capability. Then what is the maximum increase in Cpk he can achieve by adjusting the process mean? (Round to 2 decimal places)arrow_forwardQuestion 11 The primary focus of quality is: O Maintenance O The product O The customer O Manufacturingarrow_forward
- Question (2): (15 Marks) A cylindrical specimen of a nickel alloy having an original diameter of 10.3 mm and an elastic modulus of 207 GPa experiences only elastic deformation when a tensile load of 8850 N is applied. Compute the maximum allowable elongation if the maximum length of the specimen before deformation is 475 mm.arrow_forwardQUESTION 2 A. In Akhwan Company, operations director Mr Tamad recently realized there had been an increase in products failing during the final quality checks. These checks were carried out in the QC (quality control) laboratory, which tested finished goods products before being released for sale. The product failure rate had risen from 1% to 4% in two years' time which meant an increase of hundreds of items of output a month which were not sold to Akhwan's customers. The failed products had no value to the company once they had failed QC as the rework costs were not economic. Because the increase was gradual, it took a while for Mr Tamad to realize that the failure rate had risen. A thorough review of the main production operation revealed nothing that might explain the increased failure and so attention was focused on the QC laboratory. For some years, the QC laboratory at Ikhwan, managed by Ramly, had been marginalized in the company, with its two staff working in a remote…arrow_forwardQUESTION 3ISO 14000 certificate is a requirement for a business to enter the international market with its products. Discuss the steps that an organization has to go through to acquire an ISO 14000 certificate.arrow_forward
- n the control process, which step follows 'measuring actual performance'? Question 3 options: 1) obtaining employee input to performance gaps 2) comparing actual performance against a standard 3) logging actual performance 4) checking performance measurement for reliabilityarrow_forwardPerformance standards are the benchmarks against which performance is measured. Question 3 options: True Falsearrow_forwardQuestion 4 If variation in a business process increases will likely O Quality will likely improve O Quality, decrease O Flexibility, increase O Waste, decrease 0.25 ptsarrow_forward
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