OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 17, Problem 2CQD
Summary Introduction
Interpretation: Comparison of paper based value chain based and electronic value chain.
Case Summary:
CMA is a large health care system which includes hospitals, satellite centers and outpatient clinics. Here the data was unorganized which led to various delays in patient treatment. Moreover, various appointments were to be made by patients before going to an authorized doctor. It made all the process very troublesome. Moreover, if doctor needs to retrieve data for any patients, it might take several hours, days or even weeks to get previous medical history of patient. But CMA introduced a system where all the data got stores in 7000 computer terminals. It almost takes 2 minutes to retrieve data from previous sources. Although CMA had to spend certain amount of dollars but system now could connect to suppliers, outside labs, and pharmacies.
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Discuss. What are the long-term benefits of establishing value stream mapping as a continuous improvement practice within organizations?
1. Which of these will be addressed if we pursue a value stream mapping?
a) The problems faced by the supplier in manufacturing the component that he supplies to the organization
b) The lack of motivation faced by the employees in the organization
c) The choice of an appropriate person as the CEO of the company
d) Stepping up of the value engineering execises in the organization
Maybe there are certain factors of organisational effectiveness that are overlooked while using lean management techniques. If this is the case, what are the unintended consequences of these actions, which may have the unintended consequence of weakening rather than boosting the performance of the organisation in question?
Chapter 17 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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