OPERATIONS MANAGEMENT (LL) >CUSTOM<
OPERATIONS MANAGEMENT (LL) >CUSTOM<
13th Edition
ISBN: 9781260352542
Author: Stevenson
Publisher: MCG CUSTOM
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Question
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Chapter 18, Problem 2CTE

a)

Summary Introduction

To determine: Reasons doubling the service rate of single-server system would cut the average waiting time in line in half.

Introduction: A waiting line system, otherwise called a queuing or lining system. It is one of the most seasoned and most generally utilized quantitative investigation systems. Waiting lines are an ordinary event, influencing individuals looking for foodstuffs, purchasing fuel, influencing a bank to store, or looking out for the phone for the most readily accessible carrier reservationist to reply.

b)

Summary Introduction

To determine: Impact on the average number waiting in line.

c)

Summary Introduction

To determine: Managerial implications on the analysis.

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In waiting line management, system performance measures include which of the following: I. an arriving customer will have to wait. II. The average number of customers waiting. III. The average time customers spend in the system. IV The probability that the server is busy. Select one: a. II, III & IV b. I, II & III c. I, II & IV d. I, III & IV convert inputs into outputs; they are at the core of operations management. Select one: a. processes b. decisions C. resources d. products оооо
Consider this situation: A manager is contemplating making changes to a single-server system thatis expected to double the service rate, and still have just one server.a. Would you (intuitively) think that doubling the service rate of a single-server system would cutthe average waiting time in line in half?
Consider this situation: A manager is contemplating making changes to a single-server system that is expected to double the service rate, and still have just one server. (a). Would you (intuitively) think that doubling the service rate of a single-server system would cut the average waiting time in line in half? (b). For the sake of analysis, suppose the current system has an arrival rate of 8 customers per hour and a service rate of 10 customers per hour. If the service rate is doubled, what impact will that have on the average number waiting in line? (c). What are some managerial implications of your analysis?