1.
a.
To compute: Percentage of defective units shipped.
Given information:
Cell phones produced and shipped in 2016 are 2,500 units.
Number of defective units shipped in 2016 is 125 units.
b.
To compute: Customer complaints as a percentage of units shipped.
Given information:
Cell phones produced and shipped in 2016 are 2,500 units.
Number of customer complaints received in 2016 is 190 complaints.
c.
To compute: Percentage of units reworked during production.
Given information:
Cell phones produced and shipped in 2016 are 2,500 units.
Number of units reworked during production in 2016 is 150 units.
d.
To compute: Manufacturing cycle time as a percentage of total time from order to delivery.
Given information:
Manufacturing cycle time in 2016 is 13 days.
Average customer response time in 2016 is 28 days.
2.
To explain: Whether WCP’s quality and timeliness have improved.
Given information:
Manufacturing cycle time in 2016 is 13 days.
Average customer response time in 2016 is 28 days.
3.
To identify: Reasons for increase in manufacturing cycle time while customer response time decreased.
Given information:
Manufacturing cycle time in 2016 is 13 days.
Average customer response time in 2016 is 28 days.
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