Statistics for Business & Economics, Revised (MindTap Course List)

12th Edition

ISBN: 9781285846323

Author: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran

Publisher: South-Western College Pub

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Textbook Question

Chapter 19, Problem 21SE

An insurance company samples claim forms for errors created by its employees as well as the amount of time it takes to process a claim.

a. When the process is in control, the proportion of claims with an error is .033. A p chart has LCL = 0 and UCL = .068. Plot the following seven sample results: .035, .062, .055, .049, .058, .066, and .055. Comment on whether there might be concern about the quality of the process.
b. An x ¯ chart for the mean processing time has LCL = 22.2 and UCL = 24.5. The mean is μ = 23.35 when the claim process is in control. Plot the following seven sample results: 22.4, 22.6, 22.65, 23.2, 23.4, 23.85, and 24.1. Comment on whether there might be concern about the quality of the process.

Definition Definition Measure of central tendency that is the average of a given data set. The mean value is evaluated as the quotient of the sum of all observations by the sample size. The mean, in contrast to a median, is affected by extreme values. Very large or very small values can distract the mean from the center of the data. Arithmetic mean: The most common type of mean is the arithmetic mean. It is evaluated using the formula: μ = 1 N ∑ i = 1 N x i Other types of means are the geometric mean, logarithmic mean, and harmonic mean. Geometric mean: The nth root of the product of n observations from a data set is defined as the geometric mean of the set: G = x 1 x 2 ... x n n Logarithmic mean: The difference of the natural logarithms of the two numbers, divided by the difference between the numbers is the logarithmic mean of the two numbers. The logarithmic mean is used particularly in heat transfer and mass transfer. ln x 2 − ln x 1 x 2 − x 1 Harmonic mean: The inverse of the arithmetic mean of the inverses of all the numbers in a data set is the harmonic mean of the data. 1 1 x 1 + 1 x 2 + ...

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Chapter 19, Problem 20SE

Chapter 19, Problem 22SE

Chapter 19 Solutions

Statistics for Business & Economics, Revised (MindTap Course List)

Ch. 19.2 - A process that is in control has a mean of = 12.5...Ch. 19.2 - Twenty-five samples, each of size 5, were selected...Ch. 19.2 - Twenty-five samples of 100 items each were...Ch. 19.2 - A process sampled 20 times with a sample of size 8...Ch. 19.2 - Temperature is used to measure the output of a...Ch. 19.2 - A quality control process monitors the weight per...Ch. 19.2 - The Goodman Tire and Rubber Company periodically...Ch. 19.2 - Over several weeks of normal, or in-control,...Ch. 19.2 - An airline operates a call center to handle...Ch. 19.3 - For an acceptance sampling plan with n = 25 and c...

Ch. 19.3 - Consider an acceptance sampling plan with n = 20...Ch. 19.3 - Repeat exercise 11 for the acceptance sampling...Ch. 19.3 - Refer to the KALI problem presented in this...Ch. 19.3 - To inspect incoming shipments of raw materials, a...Ch. 19.3 - A domestic manufacturer of watches purchases...Ch. 19 - Samples of size 5 provided the following 20 sample...Ch. 19 - Product filling weights are normally distributed...Ch. 19 - Twenty-five samples of size 5 resulted in x = 5.42...Ch. 19 - The following are quality control data for a...Ch. 19 - The following were collected for the Master Blend...Ch. 19 - An insurance company samples claim forms for...Ch. 19 - Managers of 1200 different retail outlets make...Ch. 19 - An n = 10, c = 2 acceptance sampling plan is being...Ch. 19 - Prob. 24SE Ch. 19 - A manufacturer produces lots of a canned food...

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Solution Summary: The author explains how to construct a p chart using MINITAB software.

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Chapter 19 Solutions