Basic Business Statistics, Student Value Edition (13th Edition)
Basic Business Statistics, Student Value Edition (13th Edition)
13th Edition
ISBN: 9780321946393
Author: Mark L. Berenson, David M. Levine, Kathryn A. Szabat
Publisher: PEARSON
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Chapter 19, Problem 46PS

a.

To determine

Give reason for why the service quality is rated less than the product quality.

b.

To determine

Give the similarity and difference in measuring service and product quality.

c.

To determine

Determine whether Deming’s 14 points apply to both products and services.

d.

To determine

Determine whether six sigma can be used for both products and services

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