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Automotive Technology: A Systems A...

6th Edition
Jack Erjavec + 1 other
ISBN: 9781133612315

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BuyFindarrow_forward

Automotive Technology: A Systems A...

6th Edition
Jack Erjavec + 1 other
ISBN: 9781133612315
Textbook Problem

Technician A always looks at people while they are speaking and listens to their message before responding. Technician B always looks at customers when they are speaking to show she is interested in what they are saying. Who is correct?

  1. Technician A only
  2. Technician B only
  3. Both A and B
  4. Neither A nor B

To determine

The technicians with correct approach.

Explanation

Given information:

Technician A always looks at people while they are speaking and listens to their message before responding. Technician B always looks at customers when they are speaking to show she is interested in what they are saying.

The best way to understand a problem is carefully listening to the problem...

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