Operations Management
Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
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Chapter 2, Problem 2CS
Summary Introduction

Case summary:

Company RL has a big market for tune-ups, lubrication, and oil changes for automobiles for over 2.5 million vehicles in the roads of Country U. At Company RL the service representatives are graduated by Company RL. Company RL is known to have a professional approach in performing the tasks providing more customer satisfaction.

To explain: The way Company RL strategy provides a competitive advantage.

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