Operations Management - Cd
11th Edition
ISBN: 9780133401561
Author: HEIZER
Publisher: PEARSON
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Chapter 2, Problem 2CS
Summary Introduction
Case summary:
There is a good market for automobile tune-ups and other related activities for many million vehicles in US Country roads. Some of them are serviced by full service dealers, and some by other specific service dealers. However, ML Company, JL Company and others have developed strategies for seizing the opportunity.
ML Company performs functions such as oil changing, lubrication and interior cleaning services. The place is vast and cars can be driven through, three abreast. In ML Company, customers are greeted by representatives of the ML University. The person who greets will take the order.
Service personnel in neat uniforms will perform the necessary requirements of the customer. They have a standard three-person team who split themselves where one does lubrication, another does interior cleaning and the other works on the oil changing processes.
The service people are trained so well that the entire process will be completed in 10 minutes. The main motto is to charge less and provide better service than their competitors in the market.
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Chapter 2 Solutions
Operations Management - Cd
Ch. 2 - Based on the descriptions and analyses in this...Ch. 2 - Prob. 2DQCh. 2 - Prob. 3DQCh. 2 - Prob. 4DQCh. 2 - Prob. 5DQCh. 2 - Prob. 6DQCh. 2 - Prob. 7DQCh. 2 - As a library or Internet assignment, identify the...Ch. 2 - Prob. 9DQCh. 2 - Prob. 10DQ
Ch. 2 - Prob. 11DQCh. 2 - Prob. 12DQCh. 2 - Prob. 13DQCh. 2 - Prob. 14DQCh. 2 - Prob. 15DQCh. 2 - Prob. 16DQCh. 2 - Prob. 17DQCh. 2 - Prob. 18DQCh. 2 - Prob. 1PCh. 2 - Within the food service industry (restaurants that...Ch. 2 - Prob. 3PCh. 2 - Prob. 4PCh. 2 - Identify how changes in the external environment...Ch. 2 - Prob. 6PCh. 2 - Prob. 7PCh. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Walker Accounting Software is marketed to small...Ch. 2 - Rao Technologies, a California-based high-tech...Ch. 2 - Prob. 1CSCh. 2 - Prob. 2CSCh. 2 - Prob. 3CSCh. 2 - Strategy at Regal Marine Video Case Regal Marine,...Ch. 2 - Prob. 1.2VCCh. 2 - Prob. 1.3VCCh. 2 - Prob. 1.4VCCh. 2 - Prob. 2.1VCCh. 2 - Prob. 2.2VCCh. 2 - Prob. 2.3VCCh. 2 - Prob. 3.1VCCh. 2 - Prob. 3.2VCCh. 2 - Prob. 3.3VCCh. 2 - Prob. 3.4VC
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- What is the Operations Strategy of Tesla?arrow_forwardWhat do you perceive as Segway’s competitive advantage? To what extent is this competitive advantage sustainable over time?arrow_forward1. Explain the reasons why a manufacturing firm or a service firm will outsource a product or a service when it could have done that by itself. With appropriate examples explain the firm might do otherwise 2. A distinctive competency is a competency unique to a business organization, a competency superior in some aspect than the competencies of other organizations, which enables the production of a unique value proposition in the function of the business. Discuss with one relevant example each fives areas of distinctive competency that a build could focus on to build a competitive advantage 3.A fast-food restaurant serves hamburgers, cheeseburgers, and chicken sandwiches. The restaurant counts a cheeseburger as equivalent to 1.25hamburgers and chicken sandwiches as 0.8 hamburgers. Current employment is five full-time employees (who work a 40-hour week). If the restaurant sold 700 hamburgers, 900 cheeseburgers, and 500 chicken sandwiches in one week, what is the productivity? What would…arrow_forward
- describe some current trends in outsourcing under operations strategy ?arrow_forwarddescribe the operations strategy for southwest airlines after purchasing airtran under operations strategy?arrow_forwardFast moves or "Speed to Market" is a crucial operations strategy in today's fast-pacedbusiness environment, where the ability to introduce new products or services quickly canprovide a significant competitive advantage.a. Briefly discuss the importance of "Speed to Market" as an operations strategy intoday's fast-paced business environment.b. List two (2) real-world companies that have successfully employed this strategyto gain a competitive advantage and capitalise on emerging market opportunities.c. Compare and contrast the impact of "Speed to Market" on the success of thesecompanies with those that have been slow to respond to changing marketdemands.arrow_forward
- Critically evaluate the challenges within the business environment facing Esquel, and why an operations-based response is appropriatearrow_forwardBusiness: Starbucks1. Identify its business objectives and strategy (perhaps as stated in its mission statement).2. Identify its operations strategy by analyzing its actions in the key decision areas of structure and infrastructure.3. Do you think that their business will grow and sustain with that strategy? and why?4. Identify the technologies they are using in their Human Resource, Communication, Marketing and Branding and Production.arrow_forwardHow would you characteristics Uber’s business model and strategy?arrow_forward
- (3)“Companies have relied on their operations functions not only to maintain day-today operations, whichhas itself been challenging, but also to position the business to survive, grow and remain competitivein the post-pandemic world”. Considering this statement, discuss the measures that organisationsshould embrace to remain ahead of their rivalriesarrow_forwardL'Oreal SA Headquarter in france.L oral is large cosmatic conglomerate with annual sale about 30 billion dollars and net income of about 3.5 billion dollar. L Oreal divid three segments. cosmatic, boady soap and dermatology. The recommended steps to be followed in writing the case analysis are as follows: 1. Identify the firm’s existing vision, mission, objectives, and strategies. 2. If the firm has already developed vision and mission statements, please re-write vision and mission statements using the guidelines suggested in the text. If the firm doesn’t have up-to-date vision and mission statements at this time, please create fresh vision and mission statements using the guidelines suggested in the text. 3. Construct an External Factor Evaluation (EFE) Matrix for the target firm. (a total of 12-15 factors including Opportunities and Threats both) Do not intermingle Os and Ts. 4. Construct a Competitive Profile Matrix (CPM) for the target firm. (a total of 12-15 factors) 5.…arrow_forwardExplain why operations management is important at a micro level?arrow_forward
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