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Concept explainers
Consider the Custom Molds, Inc., case at the end of this chapter. Prepare a flowchart of the mold fabrication process and the parts manufacturing process, showing how they are linked. For a good tutorial on how to create flowcharts, see http://www.hci.com.au/hcisite5/library/materials/Flowcharting.htm. Also check out the Flowcharting Tutor in Excel in MyOMLab.
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Chapter 2 Solutions
MyLab Operations Management with Pearson eText -- Access Card -- for Operations Management: Processes and Supply Chains
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- Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question How would you suggest that the process of business process improvement outlined in this case study could be improved further?arrow_forwardDescribe the concepts of inline quality control or in-process quality control. It is required to describe how Computer Aided Inspections (CAI) and Reverse Engineering (RE) can be used for inline quality control or in-process quality control.arrow_forwardPrepare a list of customer requirements (Voice of Customer) for new smart pen product designarrow_forward
- Respone in 3/4 or 1-page length Quality tools are not those found in our toolbox at home, but assist in analysis of a potential issue or concern in a process. Discuss what quality tool you think would be most efficient for analyzing a patient elopement from a Nursing Home. What measures would you use to drill down to the possible contributing factors? Discuss the importance of benchmarking with other facilities/programs/plans and provide an example of how you can do this (remember the 1st discussion). Discuss the importance of launching an effective quality action team. How would you handle conflicts in a quality action team? How would you recommend rewarding achievements of a quality action team.arrow_forwardGiven the following narrative description, what mistakes have been made in the BPMN diagram for the activities described? Consider the primary process, all external entities, and all flows to and from primary process from the external entities. What are missing, superfluous, or incorrect elements? State your reasoning for each list element. The review process for Small Business Administration (SBA) loans determines whether applicants—small businesses, by definition under $1M in annual revenues—are eligible to receive low-cost loans. Small business owners apply for loans by filling out a form and submitting it to the SBA loan division. The SBA checks (contacts by email or phone) all banking references listed in the application. The SBA also contacts all the personal references the business owner has supplied. Finally, the SBA contacts the Better Business Bureau to see if there have been any complaints against the applicant organization. When all the information has been considered, the…arrow_forwardPresent a brief plan for applying ChemSTEER (pollution prevention tool) into manufacturing organizations. Be sure to include benefits and risks of that plan.arrow_forward
- A local pharmaceutical firm of Pakistan has decided to restructure its end to end process as per the quality standards of DRAP (Drug Regulatory authority of Pakistan). The management is keen to implement Quality Management organization wide. You are asked to analyze the entire transformation. Employee involvement and its benefits The role of the top management in enforcing quality management Guidelines of quality costing system ensuring no damages Requirement for ISO certification use above key points and prepare a draft of Quality Management Process guide lines for this firm.arrow_forwardsample business process flowchartarrow_forwardthe Cardiac Resynchronization Therapies (CRT) business unit within Medtronic creating value for; and what value are they creating for them? The CRT business unit’s mission is to transform the lives of people with heart failure by providing reliable, life-saving devices. But beyond the patient, who else is the business unit creating value for and what do those groups value? WHO IS THE CRT BUSINESS UNIT CREATING VALUE FOR? WHAT DOES EACH OF THOSE GROUPS VALUE?arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
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