Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 2, Problem 9PA
Summary Introduction
To determine: The flow time of customers from 3:30 p.m. to 4:00 p.m.
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Taylor Swiftt works at a call center as an analyst. In her role, she is tasked with data administration and finding patterns in the data generated from all of the customer service interactions that take place. She has been asked to create a visualization of this data so that she can see at what time most service calls come in during the week. What would you recommend that Taylor develop so that her supervisor can see when calls are coming in, live? Choose the best answer from the options available.
Group of answer choices
A daily report
An interactive dashboard
A crystal ball
A narrative
Using the data on call volume in the accompanying table, how would you forecast short-term demand?
What is queuing model in the service operations?
Explain different configurations of the service system?
Chapter 2 Solutions
Operations Management
Ch. 2 - From the perspective of process analysis, which of...Ch. 2 - Prob. 2CQCh. 2 - Prob. 3CQCh. 2 - It is election day and 1800 voters vote in their...Ch. 2 - Prob. 5CQCh. 2 - Prob. 6CQCh. 2 - Prob. 7CQCh. 2 - Prob. 8CQCh. 2 - Prob. 9CQCh. 2 - Prob. 10CQ
Ch. 2 - Prob. 11CQCh. 2 - Prob. 1PACh. 2 - For the purpose of process analysis, which of the...Ch. 2 - Prob. 3PACh. 2 - Prob. 4PACh. 2 - Prob. 5PACh. 2 - Prob. 6PACh. 2 - TABLE 2.5 Time Stamps of 10 Customers Who Visited...Ch. 2 - Prob. 8PACh. 2 - Prob. 9PACh. 2 - Prob. 10PACh. 2 - Prob. 11PACh. 2 - Prob. 12PACh. 2 - Prob. 13PACh. 2 - Patients take a drug for severe acne for 6 months...Ch. 2 - Prob. 15PACh. 2 - A large-scale bakery is laying out a new...Ch. 2 - LaVilla is a village in the Italian Alps. Given...Ch. 2 - Prob. 18PACh. 2 - Prob. 19PACh. 2 - Prob. 20PACh. 2 - Prob. 21PA
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- The table below shows the time stamps of 10 customers who visited a local bank branch from 9:00 a.m. to 9:45 a.m. What is the flow time of customers? Customer 1 2 3 4 5 6 7 8 9 10 Time in 9:2 9:5 9:6 9:8 9:8 9:10 9:12 9:15 9:18 9:19 Time out 9:7 9:10 9:17 9:23 9:36 9:21 9:41 9:41 9:28 9:42 Instruction: Round your answer to 1 decimal place. Flow time of customers 3.5 minutesarrow_forwardOperations management What are the most often used performance metrics in queuing analysis?arrow_forwardThe following information pertains to telephone calls to a motel switchboard on a typical Tuesday.PeriodIncoming Rate(calls perminute)Service Rate(calls per minuteper operator)Number ofOperatorsMorning 1.8 1.5 2Afternoon 2.2 1.0 3Evening 1.4 0.7 3a. Determine the average time callers wait to have their calls answered for each period and theprobability that a caller will have to wait for each period.b. For each case in the previous problem, determine the maximum line length for a probability of96 percent.arrow_forward
- b. What is the longest wait time experienced by a customer?arrow_forwardA state park is open from 7 a.m. to 6:30 p.m. Table 2.3 displays data regarding arrivalsand departures of cars during the day from the park. What is the average flow time ofcars in this park?arrow_forwardExplain in what kind of situations is queuing analysis is most important under waiting line models ? It's from operations management domain don't sent it to other subjects plz !arrow_forward
- A help desk can answer 200 calls per hour. Demand rate is 250 calls per hour. What is the cycle time in minutes per call? What is the utilization of the call center? Show all formulas, calculations and results.arrow_forwardPlease do not give solution in image format thanku If the average time between customer arrivals is eight minutes, what is the hourly arrival rate? Please show workingarrow_forwardRaj’s Dental Clinic provides general dental care to residents of Hoboken on a walk-in basis. Theclinic has started receiving complaints from patients that the waiting time is too long and has askedyou to investigate whether this problem can be solved.Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevantinformation such as personal health records and insurance provider. The form is then handed backto the receptionist who enters the information into the computer system for the dentist to see. Adental assistant then takes an X-ray from the patient. A dentist then performs the checkup anddiscusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following informationon the process:• It takes about 5 minutes for a customer to fill out the paperwork.• Entry of information on the paperwork into the system and verification with past recordstakes another 5 minutes for a receptionist.…arrow_forward
- Explain The Queuing System with an example?arrow_forwardThe time from when a patient is discharged from NorthShore Hospital to the time the discharged patient’s bed isready to be assigned to a new patient is referred to as thebed assignment turnaround time. If the bed turnaroundtime is excessive, it can cause problems with patient flowand delay medical procedures throughout the hospital. Thiscan cause long waiting times for physicians and patientsthus creating customer dissatisfaction. The admissions RNhas assigned a patient care associate to measure the bedturnaround time for a randomly selected bed each morning,afternoon, and evening for 30 days. Following are the bedturnaround time sample observations:a. Develop an x-chart to be used in conjunction with anR-chart using 3 limits to monitor the bed turnaroundtimes and indicate if the process is in control usingthese charts.b. Is the hospital capable of consistently achieving bedturnaround times of 120 minutes 15 minutes withoutimproving the process?arrow_forwardThe following data has been collected on the number of customers seen to arriveto a museum in a succession of 5-minute intervals: 5, 1, 3, 7, 5, 5, 6, 7, 5, 7, 4, 8, 1,5, 2, 3, and 5. Estimate the squared coefficient of variation of the arrival process. Ifthis data was known to come from a Poisson process, what would be your estimateof l, the rate of customer arrivals?arrow_forward
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