Case summary:
Person A is responsible for implementation of new software of customer relationship management in State L and C of Country U. It is needed to follow up the sales of the company E.
Company sold exercise equipment to colleges and high schools and recreation centres to mid-sized businesses by a national force of 310 sales force. Company got success by way of low prices of sales. However, it has ordered a new CRM system and also installed with all possible speed to solve many problems like inquiries, reminders and daily updates to sales representatives.
Person A has four members team working in State C and L of Country U on this project. He had received several complaints about the productivity of members from his boss Person Z. He was thinking about the reasons and also fearing that this reason would ruin his future goal as a boss for the company.
To discuss: Opinions of person X on person A’s leadership approach and analyse the best approach correct for this situation.
Want to see the full answer?
Check out a sample textbook solutionChapter 3 Solutions
The Leadership Experience
- Nelson Rossman, CookiePalooza's team lead for the GourmetShoppe account, sat at his table, shaking his head. He wasn't sure what had just happened. The morning meeting had been going so well. Lisa Fastturn, the VP of Sales for CookiePalooza, had held Nelson and his team up as real go-getters for their outstanding delivery performance of CookiePalooza's top-selling cookie—Chocolate Marvel—to the firm's second largest customer: GourmetShoppe. All of the key metrics—on-time delivery, complete orders shipped, and fill rates—had been top notch. Lisa had, however, placed extra weight on the team's inventory-to-sales ratio of .08. Getting lean was a top strategic priority. And nobody had a better inventory-to-sales ratio. Then, just before breaking for lunch, Lisa threw down the gauntlet. Out of nowhere Lisa said, "When we come back from lunch, Nelson will explain why the inventory-to-sales ratio for Caramel Cruize cookies is so high. I'm still struggling to understand how the GourmetShoppe…arrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forward
- Read the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardWhat is the most effective leadership style for managing a diverse team with varying levels of experience, skills, and personalities, and how can a manager adapt their leadership style to meet the individual needs and preferences of each team member?arrow_forwardAs a leader, when you don’t lean in with your teams, what happens? They fail to get to know you, they don’t’ figure out what you need, they aren’t on your wave length, and you are extremely difficult to follow. As a follower, when you don’t lean in your leader doesn’t get to know you, they don’t know how to support you, and they have no idea what’s going on with your work. Without some pressure- good pressure of the rousing, reassuring, and reinforcing kind- it is hard to stay connected. Discuss your thinking and actions on ‘leaning in’ and how you attempt to build connections with others.arrow_forward
- Scenario Imagine you are a new manager at the SNHU Pet Supply Company. The company has grown from a small, local pet-supply company into a large organization with locations in Manchester, New Hampshire and Denver, Colorado. It also employs remote staff. The manager you are replacing was with the team for two years and left on negative terms, which exacerbated an already concerning team culture. You have been asked to present a management plan that addresses identified areas of concern, rebuilds the team’s culture, and aligns organizational practices to leadership. Leadership has provided you with a management brief that outlines the key pieces of information you will need in order to make informed recommendations. Directions Use course resources and the information provided in the Project One Management Brief (located in the Supporting Materials section) to develop recommendations that will meet the needs of your new team and align with your organization’s mission, vision, culture…arrow_forwardHikaru just got his performance review from his supervisor, Magnus. It was unexpectedly poor and Hikaru is very upset. Accordingly, Hikaru emailed his boss and asked for an explanation. His boss replied immediately and offered to discuss the performance review in detail and openly talk about any of Hikaru’s concerns. According to Hofstede’s study, Hikaru is likely living in a country that values: a. high relational leadership b. low uncertainty avoidance c. low power distance d. high contingent rewards e. high work centralityarrow_forwardThe Four Framework approach is presented in New Leadership for Today’s Health Care Professionals as a model of how leaders can be matched to 4 different frameworks: political, human resource, structural, and symbolic. Scenario: You have been asked to lead a sensitive negotiation with one of your organization’s primary competitors. The goal is to strike a collaboration between the two organizations to launch a long-term care facility located equal distance from both facilities. Consider the following plans for the collaboration: The negotiation will include employees from both organizations, and they will be at similar ranks. The goal is to share revenue and expenses equally between the organizations. The facility will be co-branded between the organizations. If successful, you will enjoy a promotion and lead the new long-term care facility. Choose 1 or more frameworks to discuss how you will approach the negotiation.arrow_forward
- In modern corporate environment, leadership is very important for improving the job performance and employee development as well. If you are Head of any department, what qualities you should have as a leader, and also explain the characteristics of leaders who fail to lead a successful team? maximum explaination in terms of leadership.arrow_forwardHow did a leader successfully manage a team with diverse backgrounds and skillsets? What strategies did they use to leverage their team's strengths and mitigate any potential conflicts or misunderstandings?arrow_forwardToo Much of a Good Thing? Not long ago, Jessica Armstrong, vice president of administration for Delaware Valley Chemical Inc., a New Jersey–based multinational company, made a point of stopping by department head Darius Harris’s office and lavishly praising him for his volunteer work with an after-school program for disadvantaged children in a nearby urban neighborhood. Now she was about to summon him to her office so she could take him to task for his dedication to the same volunteer work. It was Carolyn Clark, Harris’s secretary, who’d alerted her to the problem. “Darius told the community center he’d take responsibility for a fund-raising mass mailing. And then he asked me to edit the letter he’d drafted, make all the copies, stuff the envelopes, and get it into the mail—most of this on my own time,” she reported, still obviously indignant. “When I told him, ‘I’m sorry, but that’s not my job,’ he looked me straight in the eye and asked when I’d like to schedule my upcoming…arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub