OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Question
Chapter 3, Problem 4CQD
Summary Introduction
Interpretation:The changes that need to be adapted in operations to support the execution of the revised strategyare to be discussed.
Concept Introduction:It is essential to manage the operational functions efficiently in order to support the revised strategy while coping with the outcomes of the same. Accordingly, relevant pre and post services should be implemented in retaining the existing customers while attracting the new ones.
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Chapter 3 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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- Explain with the help of an example where integrated use of relationship management with technology and knowledge management is used in strategic operations ?arrow_forwardIn the operations portion of your business strategy, how important do you think it is to factor in potential management and staff issues?arrow_forwardWhy does the “proper” operations strategy keep changing for companies that are world-class competitors?arrow_forward
- What are six examples of how can you determine what aspects of an organisation’s operations need to be adjusted to ensure internal and external customer satisfaction?arrow_forwardWhat activities are involved in the operations function?arrow_forwardIn what way do you think it is important to address management and staff issues in the operations portion of your business plan?arrow_forward
- From your point of view, How the operations strategy and business strategy are related with a real-life examplearrow_forwardWhen Operations Consulting Is Needed?arrow_forwardHow do you devise an operations strategy that aligns with a 30-year-old furniture store and the current competitive advantage strategy?arrow_forward
- How important do you feel it is to include management and people issues in the operations portion of your business plan?arrow_forwardHow important do you think it is to address management and staffing issues in the operations portion of your business plan?arrow_forwardState an example ,the mission and strategy of a firm in which the strategy supports it's mission under operations strategy ?arrow_forward
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