Chapter 3.4, Problem 2CQ2

Explanation of Solution

Factors of people contributed to Carter’s business process:

• Information systems are created and designed for certain processes but not for whole organization.
• The managers include the information systems to execute different operations related to the business process.

Factors of organization contributed to Carter’s business process:

• The data pricing related to customers is tabulated.
• The data provided by the organization must be updated by employee only.
• Updating the data requires more time and labor and sometimes becomes complex...