Essentials of Organizational Behavior (14th Edition)
14th Edition
ISBN: 9780134523859
Author: Stephen P. Robbins, Timothy A. Judge
Publisher: PEARSON
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Chapter 4, Problem 1PIA
Summary Introduction
To asses: The emotional intelligence of Person X.
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Discuss with the use of examples to support your answer, the four levels of emotional intelligence that you believe are most essential in the workplace. 1. Perceiving emotions 2. Reasoning with emotions 3. Understanding emotions 4. Managing emotions
Chapter 4 Solutions
Essentials of Organizational Behavior (14th Edition)
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- What is self awareness? Self-awareness is the first component of emotional intelligence—which makes sense when one considers that the Delphic oracle gave the advice to “know thyself” thousands of years ago. Self-awareness means having a deep understanding of one’s emotions, strengths, weaknesses, needs, and drives. People with strong selfawareness are neither overly critical nor unrealistically hopeful. Rather, they are honest—with themselves and with others.arrow_forwardDo you think that emotional intelligence would be important for a manager at FedEx to have? Explain your answer.arrow_forwardHow can you develop better emotional intelligence? Give an example of an employee in your industry exercising emotional intelligence within an organization.arrow_forward
- Which of the four categories of emotional intelligence are the most impactful in the workplace?arrow_forwardEmotions and Moods • What Are Emotions And Moods • The Basic Emotions • The Function of Emotions • Sources of Emotions and Moods • Emotional Labor • Affective Events Theory • Emotional Intelligence Management view point:” A growing number of companies are now convinced that people’s ability to understand and to manage their emotions improves their performance, their collaboration with peers and their interaction with customers”. What are the implications of this statement for managers?arrow_forwardWhy does someone looking for a higher position, like VP of headquarters operation in a company, need to have high emotional intelligence?arrow_forward
- Can emotional Intelligence can be learned/ Why or Why not?arrow_forwardLesson 2: (Behaviour , personality and value) Briefly state what is MARS model What do you understand by `someone personality can be shaped by both nurture and nature`(brief explanation) Do you agree we can predict someone reaction based on understanding his values`arrow_forwardResearch on emotional intelligence has consistently demonstrated that as individuals advance in their careers, their self-awareness tends to decrease. Why do you think self-awareness decreases as individuals gain greater positions of authority?arrow_forward
- Please explain the four levels of emotional intelligence that you believe are most essential in the workplace. 1. Perceiving emotions 2. Reasoning with emotions 3. Understanding emotions 4. Managing emotionsarrow_forwardDescribe your understanding and perceptions of emotional intelligence. Describe any interactions you have previously had with the topic (for example, have you studied EI or taken any assessments?).arrow_forward“Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective. . Describe a time when you effectively managed someone’s emotions. What happened? What was the result? What factors influence an employee’s organizational loyalty? Is being a full-time college or university student a stressful role? Why or why not? Contrast your response with other students’ perspectives.arrow_forward
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