OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 4, Problem 3PA
a)
Summary Introduction
To determine: The labor content.
b)
Summary Introduction
To determine: The cost of direct labor.
c)
Summary Introduction
To determine: The labor utilization of the receptionists.
d)
Summary Introduction
To determine: The labor utilization of the dental assistants.
e)
Summary Introduction
To determine: The average labor utilization of the clinic.
f)
Summary Introduction
To determine: The capacity with modified workforce.
g)
Summary Introduction
To determine: The capacity of the process while integrating X-ray and checkup activity.
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Raj’s Dental Clinic provides general dental care to residents of Hoboken on a walk-in basis. Theclinic has started receiving complaints from patients that the waiting time is too long and has askedyou to investigate whether this problem can be solved.Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevantinformation such as personal health records and insurance provider. The form is then handed backto the receptionist who enters the information into the computer system for the dentist to see. Adental assistant then takes an X-ray from the patient. A dentist then performs the checkup anddiscusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following informationon the process:• It takes about 5 minutes for a customer to fill out the paperwork.• Entry of information on the paperwork into the system and verification with past recordstakes another 5 minutes for a receptionist.…
Chapter 4 Solutions
OPERATION MANAGEMENT
Ch. 4 - Prob. 1CQCh. 4 - Prob. 2CQCh. 4 - Prob. 3CQCh. 4 - Prob. 4CQCh. 4 - Prob. 5CQCh. 4 - Which of the following statements about takt time...Ch. 4 - Prob. 7CQCh. 4 - Prob. 8CQCh. 4 - How does the target manpower change as the demand...Ch. 4 - What happens to the target manpower if the labor...
Ch. 4 - Which of the following actions does not relate to...Ch. 4 - Prob. 12CQCh. 4 - Prob. 13CQCh. 4 - Prob. 14CQCh. 4 - Specialization typically leads to a higher average...Ch. 4 - Prob. 16CQCh. 4 - Prob. 17CQCh. 4 - Prob. 18CQCh. 4 - Prob. 1PACh. 4 - Prob. 2PACh. 4 - Prob. 3PACh. 4 - Prob. 4PACh. 4 - Prob. 5PACh. 4 - Prob. 6PACh. 4 - Prob. 7PACh. 4 - Prob. 8PACh. 4 - Prob. 1C
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