Intangible benefit: Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities. The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased. The new system enabled the customers online chat facilities which gave them a feel of human presence. It also enabled the employees to serve the customers better and on real time basis. The two intangible benefits are as follows: Reduced response time Improved customer satisfaction

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Answer 1

Question

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

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Answer 2

Question

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Question

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Expert Solution & Answer

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Check out a sample textbook solution

See solution

Answer 4

Question

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Expert Solution & Answer

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Check out a sample textbook solution

See solution

Answer 5

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Answer 6

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Answer 7

Chapter 4, Problem 9RQ

Program Plan Intro

Intangible benefit:

Intangible benefits are the business values that add considerable business values to the organization, but they cannot be measured or expressed in terms of quantities.

The new system allowed the customers to view more products at a time, and the payment methods were made easy. Hence, the customer satisfaction level increased.

The new system enabled the customers online chat facilities which gave them a feel of human presence.

It also enabled the employees to serve the customers better and on real time basis.

The two intangible benefits are as follows:

Reduced response time

Improved customer satisfaction

Answer 8

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Answer 9

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Answer 10

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Answer 11

Ch. 4 - Prob. 1M Ch. 4 - Prob. 2M Ch. 4 - Prob. 3M Ch. 4 - Prob. 4M Ch. 4 - Prob. 5M Ch. 4 - Prob. 6M Ch. 4 - Prob. 7M Ch. 4 - Prob. 8M Ch. 4 - Prob. 9M Ch. 4 - Prob. 10M

Solution Summary: The author explains the two intangible benefits that an organization might obtain from the development of an Information System (IS).

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Chapter 4 Solutions