OPERATIONS MANAGMENT IN...-ACCESS
OPERATIONS MANAGMENT IN...-ACCESS
7th Edition
ISBN: 9781259716225
Author: SCHROEDER
Publisher: MCG
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Chapter 5, Problem 12DQ
Summary Introduction

To determine: The pros and cons of service guarantee.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during the sale or transaction process.

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What are the pros and cons of having a service guarantee?
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