Chapter 5, Problem 1IQ

Explanation of Solution

Cloud computing and managed IT services:

• Cloud computing services:
  • It denotes a procedure of facilitating scalable, inflatable and seamless services for elastic software using technologies in internet.
  • It denotes a method to deliver Software as a Service (SaaS), distributed in a pay per use basis.
  • It provides capabilities of self service for users with features of scalability to increase requirement usage.
  • The cloud based services offered includes:
    • Web based computing platform:
      • The functionality delivered by web services is utilized by companies.
      • The complete applications need not to be developed based on needs.
    • Infrastructure as a service(IaaS):
      • The limitless storage capacity of cloud should be used by organization.
      • The storage space could be expanded and made shrink as required.
    • Software as a Service(SaaS):
      • It allows to access functionality of software not worrying storage.
    • Platform as a Service(PaaS):
      • The companies can run applications on platform of cloud service.
    • Utility services:
      • The companies that require sharing of huge data can store data remotely.
      • It can generate a virtual data centre.
    •  Managed services:
      • It is used by providers of cloud service, such as service of anti-spam.
    • Service Commerce:
      • It denotes creation of application hub used by members of organization.
      • It provides applications in addition to services for businesses.

Managed IT services:

• It denotes IT services of organization that are outsourced to an external provider of managed IT services.
• The 360 degree responsibility for entire IT operations of organization is taken by service provider.
• It assumes accountability of providing services to clients.
• The service provider takes strategic IT decisions and communicated to clients.
• The service providers turn as technology advisors to clients in IT implementation field.

Explanation of Solution

Familiarity with different platforms:

• Yes, familiar with operating system, security and data management platforms.
• It denotes a must for dealing with managed IT services.
• The platforms for data management is been defined under service provider.

Explanation of Solution

Working with given services:

Yes, have used the services on job.

Explanation of Solution

Working details with services:

• The details of working experience is shown below:
  • Creation as well as maintenance of documentation that relates to server and network topology.
  • Creating project plans, design and implementing solutions.
  • Configuration, testing and maintenance of LAN equipment and services.
  • It includes switches, routers, VPN and firewalls.
  • Assisting with monthly reports besides recommendations for managed services clients.
  • Staying current with system information, updates and changes.