Loose Leaf for Operations Management in the Supply Chain: Decisions and Cases 7e
7th Edition
ISBN: 9781260151954
Author: SCHROEDER, Roger G
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 5, Problem 4DQ
a)
Summary Introduction
To describe: The service product bundle for the hospital.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
b)
Summary Introduction
To describe: The service product bundle for a lawyer.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
c)
Summary Introduction
To describe: The service product bundle for a trucking firm.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Understand the characteristics of service processes?
What is the service package of a college or university?
Research and give at least 5 examples of holistic service design.
Chapter 5 Solutions
Loose Leaf for Operations Management in the Supply Chain: Decisions and Cases 7e
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Explain how technology is changing the service process for the following services and industries. Then, propose what the future might look like for each industry if service design were to continue to evolve to meet changing consumer demand and expectations. a) Banks and Banking b) Grocery Stores and Grocery Shopping c) College Education (Degrees) d) Automobile Industryarrow_forwardWhat is a product service bundling and state 2 benefits to customers in operations ?arrow_forwardEnumerate , What service marketing strategies should a service chain adopt to garner the following benefits: control, consistency and maintenance of image?arrow_forward
- Apply the service system design matrix to a service that you are familiar.provide examples of each and discuss the relation for each between sales opportunity,degree of customer contact and process efficiency.arrow_forwarda service operation can be successful by developing a system that combines characteristics from the three contrasting service designs? Why or why not? Please provide examples.arrow_forwardExplain Service Process Structuring?arrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.