OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 5, Problem 4PA
Summary Introduction
Interpretation: Economic design specification
Concept Introduction:
Reliability is the probability of a product which performs under designed and controlled atmosphere in a given period of time. This is checked to know the accuracy of the product.
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Describe a product with bad ergonomics design and give a better design of that product.
Problem 2: Customer complaints
Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to.
Ease of use
Timing
Fit
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Aesthetics
Question 5
“I had to spend 27 minutes on hold before talking to an agent”.
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2
Chapter 5 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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