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Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional Airways. a. Compute the probability of receiving three calls in a 5-minute interval of time. b. Compute the probability of receiving exactly 10 calls in 15 minutes. c. Suppose no calls are currently on hold. If the agent takes 5 minutes to complete the current call, how many callers do you expect to be waiting by that time? What is the probability that none will be waiting? d. If no calls are currently being processed, what is the probability that the agent can take 3 minutes for personal time without being interrupted by a call?

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STATISTICS F/BUSINESS+ECONOMICS-TE...

13th Edition
Anderson
Publisher: CENGAGE L
ISBN: 9781305881884
BuyFind

STATISTICS F/BUSINESS+ECONOMICS-TE...

13th Edition
Anderson
Publisher: CENGAGE L
ISBN: 9781305881884

Solutions

Chapter
Section
Chapter 5.6, Problem 46E
Textbook Problem

Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional Airways.

  1. a. Compute the probability of receiving three calls in a 5-minute interval of time.
  2. b. Compute the probability of receiving exactly 10 calls in 15 minutes.
  3. c. Suppose no calls are currently on hold. If the agent takes 5 minutes to complete the current call, how many callers do you expect to be waiting by that time? What is the probability that none will be waiting?
  4. d. If no calls are currently being processed, what is the probability that the agent can take 3 minutes for personal time without being interrupted by a call?

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Chapter 5 Solutions

STATISTICS F/BUSINESS+ECONOMICS-TEXT
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