Whether it is true that the customers complaining the loudest and most aggressively will get noticed and receive the greatest concessions. Introduction: In the modern economic context, organizations strive to put the needs of the customer in the forefront of the company rather than the needs of the organization first. Customers are put in the Centre of the organization before profits, revenue or any other priorities. Many organizations believe, if a company satisfies the needs and wants of the customers first are best placed to satisfy the needs and wants of the organization.

Question

Want to see the full answer?

Answer 1

Question

100%

Chapter 6, Problem 13CT

Summary Introduction

To determine:

Whether it is true that the customers complaining the loudest and most aggressively will get noticed and receive the greatest concessions.

Introduction:

In the modern economic context, organizations strive to put the needs of the customer in the forefront of the company rather than the needs of the organization first. Customers are put in the Centre of the organization before profits, revenue or any other priorities. Many organizations believe, if a company satisfies the needs and wants of the customers first are best placed to satisfy the needs and wants of the organization.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Y.18. What would make you fire a client/customer? Are the metrics subjective or objective ? What do you see as the benefits and risks of "firing" a client?.

8.10 Persuasive Request: Junk Food Props Up School Budget (Obj. 2) "If I start to get huge, then, yeah, I'll cut out the chips and Coke," says 17-year-old Nicole O'Neill, as she munches sour cream-and onion potato chips and downs a cold can of soda fresh from the snack machine. Most days her lunch comes from a vending machine. The trim high school junior, however, isn't too concerned about how junk food affects her weight or overall health. Although she admits she would prefer a granola bar or fruit, few healthy selections are available in school vending machines. Vending machines loaded with soft drinks and snacks are increa cash and lunchrooms. Some school boards, however, see them as school district is considering a lucrative soft drink contract. Crop one question at a time If it signs an exclusive 12-year agreement with Coca-Cola to allow vending machines at Gresham High School, the school district will receive $75,000 up front. Then it will receive an additional $75,000 three…

Please do not give solution in image format thanku QUESTION 1 Which of the following are examples of illegal discrimination on the basis of sex: a.A female and a male with equivalent qualifications are hired at the same time to do the same job. The female is paid less than the male. b.A female and a male with equivalent qualifications apply for the same job, which requires extensive overtime work. The employer doesn’t question either about their willingness to do extensive overtime work but hires the male based on the assumption that males are generally less likely to have problems with extensive overtime than females. c.A male and a female with equivalent qualifications apply for the job of a fitting room attendant at Helga’s Secret, a women’s clothing store that sells only women’s lingerie and intimate apparel. The store refuses to hire the male because of the privacy concerns of its customers. d.all of the above e.a and b only