Essentials of Business Communication
10th Edition
ISBN: 9781305990678
Author: Mary Ellen Guffey; Dana Loewy
Publisher: Cengage Limited
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Chapter 6, Problem 13CT
Summary Introduction
To determine:
Whether it is true that the customers complaining the loudest and most aggressively will get noticed and receive the greatest concessions.
Introduction:
In the modern economic context, organizations strive to put the needs of the customer in the forefront of the company rather than the needs of the organization first. Customers are put in the Centre of the organization before profits, revenue or any other priorities. Many organizations believe, if a company satisfies the needs and wants of the customers first are best placed to satisfy the needs and wants of the organization.
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QUESTION 1
Which of the following are examples of illegal discrimination on the basis of sex:
a.A female and a male with equivalent qualifications are hired at the same time to do the same job. The female is paid less than the male.
b.A female and a male with equivalent qualifications apply for the same job, which requires extensive overtime work. The employer doesn’t question either about their willingness to do extensive overtime work but hires the male based on the assumption that males are generally less likely to have problems with extensive overtime than females.
c.A male and a female with equivalent qualifications apply for the job of a fitting room attendant at Helga’s Secret, a women’s clothing store that sells only women’s lingerie and intimate apparel. The store refuses to hire the male because of the privacy concerns of its customers.
d.all of the above
e.a and b only
Chapter 6 Solutions
Essentials of Business Communication
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