Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 6, Problem 6.20AAC
Summary Introduction
To Determine:
A short note to a friend thanking for his/her good wishes for completing a degree you recently received.
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Customer support is a challenging and rewarding job, but it can also be stressful and overwhelming when you have to deal with multiple customer complaints at the same time. How can you prioritize your tasks and handle each issue effectively without losing your cool or compromising your quality of service?
You own a small real estate company that is struggling to make a profit during the downturn in the housing market. You are grateful, though, for the support of the local community residents who often refer people interested in selling or leasing their homes to your office. You notice that your receptionist, Kevin, frequently allows people from the community to come into the office to make copies and use the telephone when requested. You have asked him to limit this activity because it is costing you money. Kevin feels, though, that the copy machine and telephone would have to be paid for whether people off the street use it or not so he sees nothing wrong with allowing people to use the office equipment. Do you think ethics training for Kevin would be an effective approach to the problem?
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Chapter 6 Solutions
Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
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