OPERATIONS MANAGMENT IN...-ACCESS
7th Edition
ISBN: 9781259716225
Author: SCHROEDER
Publisher: MCG
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Textbook Question
Chapter 6, Problem 7P
Draw a flowchart of the following processes:
- a. The procedure used to pay your bills
- b. College registration
- c. Checking out a book from the library
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Draw a flowchart of the following processes:a. The procedure used to pay your billsb. College registrationc. Checking out a book from the library
A dentist’s office has three steps to a routine visit:
A receptionist enters the patient’s data
A dental assistant takes x-rays of the patient
A dentist performs a checkup on the patient
If there are 2 receptionists at the office, 3 dental assistants, and 4 dentists, draw a process flow diagram for this office. Remember to account for the multiple resources at each stage.
Prepare a time-function map for one of the following activities a) the registration process at a schoolb) the process at the local car washc) a shoe shined) some other process with the approval of the instructor
Chapter 6 Solutions
OPERATIONS MANAGMENT IN...-ACCESS
Ch. 6 - In the following operations, isolate a system for...Ch. 6 - Explain how the process view of an organization is...Ch. 6 - Explain Littles Law in your own words. How can it...Ch. 6 - Provide a definition of a bottleneck. Why is it...Ch. 6 - Explain the differences between capacity, flow...Ch. 6 - What kinds of problems are presented by the...Ch. 6 - Why is it important to define the system of...Ch. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - In a company that processes insurance claims, the...
Ch. 6 - Suppose a bank clears checks drawn on customers...Ch. 6 - The Stylish Hair Salon has three stylists who...Ch. 6 - Judys Cake Shop makes fresh cakes to customer...Ch. 6 - The Swanky Hotel provides room service for its...Ch. 6 - A furniture factory makes two types of wooden...Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Use the key questions of what, who, where, when,...Ch. 6 - Prob. 10PCh. 6 - Use the what, who, where, when, and how questions...Ch. 6 - Draw a service blueprint for the following: a....Ch. 6 - Draw a service blueprint for the following: a....
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- After looking and the statement and the flow charts shapes it need to be in: Create a flowchart of the passenger arriving at an airport for departure process ?arrow_forwardBill’s Barbershop has two barbers available to cut customers’ hair. Both barbers provide roughly the same experience and skill, but one is just a little bit slower than the other. The process flow in Figure shows that all customers go through steps B1 and B2 and then can be served at either of the two barbers at step B3. The process ends for all customers at step B4. The numbers in parentheses indicate the minutes it takes that activity to process a customer.a. How long does it take the average customer to complete this process?b. What single activity is the bottleneck for the entire process?c. How many customers can this process serve in an hour?arrow_forwardStoryboarding may be used to develop a detailed process flowchart. Group of answer choices a. True b. False Simplified forms of ABC use time-driven elements for service companies that are well aligned with the resources deployed in terms of units of time of labor. Group of answer choices a. True b. Falsearrow_forward
- I need a report on the Methodology for an online shoe store followed by the instructions down with the flow chart of the Proceduresarrow_forwardWhat type of process—project, job shop, flow shop, and continuous flow—would most likely be used to produce the following? Explain your reasoning. a) Personal computers b) Weddings c) Tax preparation d) Ice cream with many flavors e) Meals at a fast-food restaurantarrow_forwardExplain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?arrow_forward
- What type of process—project, job shop, flow shop, and continuous flow—would most likely be used to produce the following? Explain your reasoning. Apple iPads Weddings Paper Tax preparationarrow_forwardA) Which step in this process is the bottleneck? =30 min for tan leather B) How many briefcases are processed at the bottleneck workstation per hour?=60/30=2 briefcases per hr C) What is the throughput time of the overall process?=30+15+10+10+10 Throughput = 75 minutes given the above information please answer qestions 1-3 below. If the manufacturing facility operates 8 hours per day, 250 days a year, what is the annual capacity of this manufacturing process. Assume the company decides to hire additional workers in order to duplicate the bottleneck step identified in part a so that there are 3 of these workstations instead of 1. Redraw the diagram showing the flow of the revised process. Answer parts a through d again based on the new process created in part e?arrow_forwardI-mart is a discount optical shop that can i ll most prescription orders in around 1 hour.The management is analyzing the processes at the store. There currently is one personassigned to each task below. The optometrist assigned to task B takes an hour off forlunch and the other employees work the entire day.Task TimeA. Greet/register the patient 2 minutes/patientB. Optometrist conducts eye exam 25 minutes/patientC. Frame/lenses selection 20 minutes/patientD. Glasses made (process can run 6 pairs ofglasses at the same time) 60 minutes/patientE. Final fi tting 5 minutes/patientFor a typical 10-hour retail day (10 a.m.–8 p.m.), the manager would like to calculate thefollowing:a. What is the current maximum output of the process per day (assuming every patientrequires glasses)?b. If another person were added, where would be the logical place?c. What effect would a mail order lab (where the glasses are made off-site and returned in5–7 days) have on the process?arrow_forward
- As a graduate assistant, your duties include grading and keeping records for Operations Management course homework assignments. Five sections for 40 students each are offered each semester. A few graduate students attend sections 3 and 4. Graduate students must complete some extra work to higher standards for each assignment. Every student delivers (or is supposed to deliver) directly to (under) the door of your office one homework assignment every Tuesday. Your job is to correct the homework, record grades, sort the papers by class section, sort by student last name in alphabetical order, and return the homework papers to the appropriate instructors (not necessarily in that order). There are some complications. A fair majority of the students sign their names legibly, others identify work with their correct ID number, and a few do neither. Rarely do students identify their section number or graduate status. Prepare a list of process chart steps and place them in an efficient sequence.arrow_forwardFounded in 1970, ABC is one of the world's largest insurance companies with locations in 28 countries. Given the following description, flowchart the new policy setup process as it existed in 1970: Individual customers who wanted to set up a new policy would visit one of ABC's 70 branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In addition, a customer might also fill out the application at home and send it directly to any number of ABC locations, which would then transfer it to the London operation. Once received, XYZ separated the various parts of the application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an associate's desktop client computer. The associate was responsible for entering the information on the form into the appropriate database.…arrow_forwardDifferentiate between the following common flowchart symbols (square, diamond, inverted triangle circle, and arrow) and give an example of each.arrow_forward
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Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY