OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 7, Problem 2DQ
Summary Introduction
Interpretation: Examples of customer and provider routed services along with some improvements needs to be determined.
Concept introduction: Customer-routed services are those where out of many possible route options, customer can select one based on her preference and immediate needs. On the contrary, the Provider-routed services constrains the flow of customer through some pre-defined service routes only.
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Chapter 7 Solutions
OM (with OM Online, 1 term (6 months) Printed Access Card)
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- Describe what distinguishes service sustems from production processes in terms of configuration and operation ? Its from operations management domain dont send it otherwise!!arrow_forwardWhat difference do you see between the operations of a product and a service-based organization? Explainarrow_forwardMany organizations offer a combination of goods and services to their customers, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?arrow_forward
- Explain what distinguishes service sustems from production processes in terms of configuration and operation ? Its from operations management domain dont send it otherwise!!arrow_forwardWhat is a product service bundling and state 2 benefits to customers in operations ?arrow_forwardAnswer question 1,2, and 3. 1. Why are service-providing organizations important? 2. Why is manufacturing important? 3. Services are often knowledge-based. Provide two examples and explain why they are knowledge-based.arrow_forward
- What exactly is meant by the term "Service Process Structuring"?arrow_forwardBeing an avid IBS library user, you often feel that the process designed for locating books and journals as well as their issue is often time consuming and tiring. As a first step, you are required to build the existing Service blueprint for issue of books. Explain Brieflyarrow_forwardI have an assignment on advance service Operations management in which there are multiple questions for which I need perfect answers. Please help me out. 1. What are the distinctive characteristics of the service operations?? (200-450 words)arrow_forward
- Apply the service system design matrix to a service that you are familiar.provide examples of each and discuss the relation for each between sales opportunity,degree of customer contact and process efficiency.arrow_forwardAt The Fresh Connection, the supply chain manager, has just chosen to change all of the stock levels for finished goods. This is in an attempt to improve service levels to customers. He has set a new safety stock and production interval for all finished products. As the operations manager, it is your task to find out how much space you need in your finished goods warehouse. In an effort to simplify the system, the supply chain manager has set the safety stocks for all 6 finished goods to 3 weeks and the production interval of all finished goods to 1 weeks (or 5 days). The production interval is the time between production runs of a given product. At The Fresh Connection, you measure stocks in terms of weeks of demand. Currently you can store 600 units of 1 liter cartons on a pallet and 1440 units of 0.3 liter PET bottles on a pallet. Your average weekly demand for all the products combined, in 1 liter cartons is 155000. This means that the sum of all one liter products that flow…arrow_forward
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