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Case summary:
The APH Company is the most respected and famous hospital for women and children in the US country. It ranks in the top 10% in customer satisfaction. The executive director says that the reason for their success is the continuous improvement process.
The process chart is an important tool for the hospital to improve their process efficiently. The consultant SDB person is responsible for the changes made in the hospital. The modifications made by the person has improved the process and improved the speed of delivering those services.
To determine: A process that can be streamlined in a hospital so that it is more effective.
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Chapter 7 Solutions
Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
- Briefly tell how PIMS (PID-MoF) interface with the GIFMIS?arrow_forwardExplain Problem Analysis (SPC Tools)?arrow_forwardCase Study: Light House Insurance Company: Help Me Make It Through the Night The Lighthouse Insurance Company was founded in 1970. It is engaged in selling nonlife policies specifically those related to fire and allied lines, motor car, marine, personal accident, bonds, and miscellaneous lines. The company is a stock corporation with 51 branches all over the Philippines from Northern Luzon to Southern Mindanao. It employs a total of 305 employees manning the head office in Makati City and all the branches. The company’s Human Resource Department is composed of five employees including its head, Ms. Emerenciana Soriano. The department maintains a file of the company’s record of personnel. The branch managers are responsible for recruiting branch personnel who are trained at the head office from one week to one month. When the position of branch manager (BM) becomes vacant, the general manager pulls someone out from the Marketing Department to fill the…arrow_forward
- Define Sequencing?arrow_forwardPlastomer, Inc. specializes in the manufacture of high-grade plastic film used to wrap food products. Film is rejected and scrapped for a variety of reasons (e.g., opacity, high carbon content, incorrect thickness or gauge, scratches, and so on). During the past month, management collected data on the types of rejects and the amount of scrap generated by each type. The results are given in the following table. Compute percent of total amount for each type of failure to complete the table. (Enter your responses as percents rounded to one decimal place.) Type of Failure Amount of Scrap (Ibs.) Percent of Total Amount 1 Air bubbles 500 2 Bubble breaks 26,400 3 Carbon content 250 % 4 Unevenness 3,540 5 Thickness or gauge 3,640 % 6 Орacity 650 % 7 Scratches 10,810 8 Trim 700 % 9 Wrinkles 22,810 |%arrow_forwardClassify how an ERM approach will improve an organization’s acceptance by internal and external stakeholders.arrow_forward
- What are the advantages of using the Service blueprinting method?arrow_forwardPalisades Eco-Park is a small ecological reserve that admits a relatively small number of visitors on any day, but provides both educational and entertaining lectures, exhibitions, and opportunities to observe nature. The company has collected the following data on labor costs and number of visitors to the park over the last 30 months. Month Labor Cost Visitors 1 $ 26,720 2,600 2 $ 37,555 3,964 3 $ 41,361 4,299 4 $ 32,751 3,398 5 $ 36,022 3,630 6 $ 33,811 3,336 7 $ 33,139 3,372 8 $ 39,671 4,093 9 $ 39,912 4,222 10 $ 48,568 5,463 11 $ 43,627 4,551 12 $ 40,390 4,289 13 $ 35,644 3,694 14 $ 34,330 3,573 15 $ 38,260 3,836 16 $ 27,424 3,210 17 $ 31,732 5,195 18 $ 31,005 4,260 19 $ 28,552 3,689 20 $ 31,049 4,546 21 $ 26,588 3,058 22 $ 25,515 2,744 23 $ 29,899 4,997 24 $ 31,204 5,838 25 $ 29,099 3,964 26 $ 32,795 5,007 27 $ 29,650 4,572 28 $ 30,970 4,665 29 $ 29,429 3,841 30 $ 28,846 3,174 Required: a. Estimate the labor…arrow_forwardPlastomer, Inc. specializes in the manufacture of high-grade plastic film used to wrap food products. Film is rejected and scrapped for a variety of reasons (e.g., opacity, high carbon content, incorrect thickness or gauge, scratches, and so on). During the past month, management collected data on the types of rejects and the amount of scrap generated by each type. The results are given in the following table. Compute percent of total amount for each type of failure to complete the table. (Enter your responses as percents rounded to one decimal place.) LOADING... Type of Failure Amount of Scrap (lbs.) Percent of Total Amount 1 Air bubbles 500 enter your response here% 2 Bubble breaks 25,500 enter your response here% 3 Carbon content 250 enter your response here% 4 Unevenness 3,680 enter your response here% 5 Thickness or…arrow_forward
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