Given scenario: Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor. To determine: How the company could have avoided the situation.

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Answer 1

Question

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

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Answer 2

Question

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

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Answer 3

Question

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

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Answer 4

Question

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

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Answer 5

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

Answer 6

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

Answer 7

Chapter 7, Problem 7.19TE

Summary Introduction

Given scenario:

Satisfaction of the customers, quality of the product, and cost would affect the profitability and reputation of the firm. A manufacturer produced a refrigerator with a newly redesigned compressor, which would effectively cool the unit. However, the sound of the compressor was loud. There were three options. First is waiting until their customers file a complaint. Second is replacing all the compressors by voluntarily contacting the customers who bought refrigerators, which is suggested by Person R. Third is asking the customers to pay part of the cost of the compressor for repairing a noisy compressor.

To determine: How the company could have avoided the situation.

Answer 8

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Answer 9

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Answer 10

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Answer 11

Ch. 7 - Prob. 7.1QR Ch. 7 - Prob. 7.2QR Ch. 7 - Prob. 7.3QR Ch. 7 - Prob. 7.4QR Ch. 7 - Prob. 7.5QA Ch. 7 - Prob. 7.6QA Ch. 7 - Prob. 7.7QA Ch. 7 - Prob. 7.8QA Ch. 7 - Prob. 7.9AE Ch. 7 - Interview the manager of a local service business,...

Solution Summary: The author analyzes how a company could have avoided the situation by focusing on total quality management throughout the operations processes.

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Chapter 7 Solutions