Bundle: Principles of Information Systems, Loose-Leaf Version, 13th + MindTap MIS, 1 term (6 months) Printed Access Card
Bundle: Principles of Information Systems, Loose-Leaf Version, 13th + MindTap MIS, 1 term (6 months) Printed Access Card
13th Edition
ISBN: 9781337746113
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Fundamentals of CRM
Customer Relationship Management, also called CRM, is a set of technology and techniques for managing a company's customer and potential customer relationships and interactions. It is a customer relationship management system that allows businesses to ma…
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Chapter 7.2, Problem 2CTQ
Program Plan Intro

After-sales service:

  • After-sales service is a type of service provided by an organization to the customer that provides required information after he/she bought a product.
  • It helps in increasing the customer’s satisfaction and interest.
  • Example: Holding a car buyer for long period of time by providing after-sales service.

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Chapter 7 Solutions

Bundle: Principles of Information Systems, Loose-Leaf Version, 13th + MindTap MIS, 1 term (6 months) Printed Access Card

Ch. 7.1 - Prob. 1RQCh. 7.1 - Prob. 2RQCh. 7.1 - Prob. 1CTQCh. 7.1 - Prob. 2CTQCh. 7.2 - Prob. 1RQCh. 7.2 - Prob. 2RQCh. 7.2 - Prob. 1CTQCh. 7.2 - Prob. 2CTQCh. 7.3 - Prob. 1RQCh. 7.3 - Prob. 2RQ
Ch. 7.3 - Prob. 1CTQCh. 7.3 - Prob. 2CTQCh. 7.4 - Prob. 1RQCh. 7.4 - Prob. 2RQCh. 7.4 - Prob. 1CTQCh. 7.4 - Prob. 2CTQCh. 7.5 - Prob. 1RQCh. 7.5 - Prob. 2RQCh. 7.5 - Prob. 1CTQCh. 7.5 - Prob. 2CTQCh. 7 - Prob. 1SATCh. 7 - Prob. 2SATCh. 7 - Prob. 3SATCh. 7 - Prob. 4SATCh. 7 - Prob. 5SATCh. 7 - Prob. 6SATCh. 7 - Prob. 7SATCh. 7 - Prob. 8SATCh. 7 - Prob. 9SATCh. 7 - Prob. 10SATCh. 7 - Prob. 11SATCh. 7 - Prob. 12SATCh. 7 - Prob. 13SATCh. 7 - Prob. 14SATCh. 7 - Prob. 15SATCh. 7 - Prob. 16SATCh. 7 - Prob. 17SATCh. 7 - Prob. 1RQCh. 7 - Prob. 2RQCh. 7 - Prob. 3RQCh. 7 - Prob. 4RQCh. 7 - Prob. 5RQCh. 7 - Prob. 6RQCh. 7 - Prob. 7RQCh. 7 - Prob. 8RQCh. 7 - Prob. 9RQCh. 7 - Prob. 10RQCh. 7 - Prob. 11RQCh. 7 - Prob. 12RQCh. 7 - Prob. 13RQCh. 7 - Prob. 14RQCh. 7 - Prob. 15RQCh. 7 - Prob. 16RQCh. 7 - Prob. 17RQCh. 7 - Prob. 18RQCh. 7 - Prob. 1DQCh. 7 - Prob. 2DQCh. 7 - Prob. 3DQCh. 7 - Prob. 4DQCh. 7 - Prob. 5DQCh. 7 - Prob. 6DQCh. 7 - Prob. 7DQCh. 7 - Prob. 8DQCh. 7 - Prob. 9DQCh. 7 - Prob. 10DQCh. 7 - Prob. 11DQCh. 7 - Prob. 12DQCh. 7 - Prob. 2PSECh. 7 - Prob. 3PSECh. 7 - Prob. 1TACh. 7 - Prob. 2TACh. 7 - Prob. 3TACh. 7 - Prob. 2WECh. 7 - Prob. 1CECh. 7 - Prob. 2CECh. 7 - Prob. 3CECh. 7 - Prob. 1CTQ1Ch. 7 - Prob. 2CTQ1Ch. 7 - Prob. 3CTQ1Ch. 7 - Prob. 1CTQ2Ch. 7 - Prob. 2CTQ2Ch. 7 - Prob. 3CTQ2
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