Gen Combo Looseleaf Operations Management In Supply Chain; Connect Access Card
7th Edition
ISBN: 9781260149647
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 13DQ
Summary Introduction
To compare and contrast: Person D and Person J approach to quality improvement and their differences.
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Contrast and compare the Deming and Juran approaches to quality improvement. How different are these two approaches?
What are some possible consequences of poor quality?
Describe the elements of a quality management system. Within your answer, be sure to include Arter's (2003) four fundamental activities.
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Gen Combo Looseleaf Operations Management In Supply Chain; Connect Access Card
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- How important is it for managers to maintain and promote ethical behavior in dealing with qualityissues? Does your answer depend on the product or service involved?arrow_forwardIdentify a company or organization from which you have received poor-quality products or services, describe the na-ture of the defects, and suggest ways in which you might improve quality.arrow_forwardWhat are Benefits of Good Quality?arrow_forward
- . Define quality attributes on the basis of customer needs?arrow_forwardThere are a lot of different understandings what defines "Quality". Please discuss these different views, show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality managementarrow_forwardJoseph Juran created a “quality spiral” showing that eachelement of the business process, each function, not just theend product, is important. Describe how each of the following business process areas might impact quality: marketing,engineering, purchasing/sourcing, human resources, anddistributionarrow_forward
- Discuss quality improvement programs as you address the following prompt: 1. What did Charleston Area Medical Center (CAMC) do to sustain the quality improvement gains and process moving forward?arrow_forwardHow to check the dimensions of quality?arrow_forwardThere are a lot of different understandings what defines "Quality". Please discuss the two different perspectives of quality (customer's and producer's perspective), show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality management.arrow_forward
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