EBK MANAGEMENT
EBK MANAGEMENT
12th Edition
ISBN: 9780100546561
Author: DAFT
Publisher: YUZU
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Chapter 8, Problem 8EE
Summary Introduction

To determine:

If I have served as a general manager (CEO) of an organization.

Introduction:

Responsibilities and experience of serving as a chief executive officer for an organization.

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Explain the important benefits of Strategic Marketing Management. (Make 5 sentences only for every benefit) BENEFITS: a) A more thorough understanding of the market b) Helps in determining the strategic direction c) Has the potential for a large payoff?
UCTIONS: Create a fictitious organization related to the tourism and hospitality industries such as travel agency,This organization should have a NAME and a set of VISION, MISSION, and VALUES. Assume that each 6 members of your group takes a top management position in your organization. As the organization's top management, the group is tasked to come up with strategic goals and objectives. Make sure to align the goals and objectives to your VISION, MISSION, and VALUES. Use the SMART Goals Framework in coming up with your goals and objectives. SPECIFIC, MEASURABLE, ATTAINABLE, RELIABLE AND TIME BOUND. DEFINED EACH SMART OBJECTIVES TO THE GOALS OF THE TRAVEL AGENCY.
2. Pick the Marketing Management Philosophies from the list below. Select one: a. Product Orientation, Sales Orientation and Promotion Orientation b. Product Orientation, Sales Orientation, Market Orientation, Societal Orientation c. Product Orientation, Place Orientation, Price Orientation, Promotion Orientation d. Product Orientation, Sales Orientation, Market Orientation3.Which of the following best defines Customer Relationship Management (CRM). Select one: a. A collaboration of managers working together to reach a common goal of maximizing employee satisfaction. b. A company-wide business strategy designed to optimize profitability, revenue and customer satisfaction by focusing on highly defined and precise customer groups. c. Managing members of an organization coming together to design a marketing plan. d. None of these
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