Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 9, Problem 11P
a)
Summary Introduction
To determine: The takt time.
Introduction: Process layout refers to the plan or graphical representation about the design of the floor of a plant. It helps the firm to improve the efficiency of the design and it would help to improve the location of the departments.
b)
Summary Introduction
To determine: The number of employees to be cross-trained for the cell.
c)
Summary Introduction
To determine: The operation which may warrant special consideration.
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Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:
Tasks
Description
Task Time (In Seconds)
Predecessors
A
Take Order
25
None
B
Receive payment
20
A
C
Gather drinks
35
A
D
Gather Food
32
A
E
Put food etc. In bag
25
C,D
F
Give food to Customer
10
B,E
Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.i. Using the LOT heuristic, assign the tasks to the windows to produce the desiredservice rate making sure that the precedence relationship is maintained.
Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:
Tasks
Description
Task Time (In Seconds)
Predecessors
A
Take Order
25
None
B
Receive payment
20
A
C
Gather drinks
35
A
D
Gather Food
32
A
E
Put food etc. In bag
25
C,D
F
Give food to Customer
10
B,E
Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.1. Calculate the efficiency of the newly design process.
Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks:
Tasks
Description
Task Time (In Seconds)
Predecessors
A
Take Order
25
None
B
Receive payment
20
A
C
Gather drinks
35
A
D
Gather Food
32
A
E
Put food etc. In bag
25
C,D
F
Give food to Customer
10
B,E
Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.1. Calculate the cycle time in seconds.
Chapter 9 Solutions
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Ch. 9 - Prob. 1EDCh. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - Prob. 9DQ
Ch. 9 - Prob. 10DQCh. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 16DQCh. 9 - Prob. 17DQCh. 9 - Prob. 18DQCh. 9 - Prob. 1PCh. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Roy Creasey Enterprises, a machine shop, is...Ch. 9 - Adam Munson Manufacturing, in Gainesville,...Ch. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prob. 8PCh. 9 - Six processes are to be laid out in six areas...Ch. 9 - Prob. 11PCh. 9 - Stanford Rosenberg Computing wants to establish an...Ch. 9 - Illinois Furniture, Inc., produces all types of...Ch. 9 - Prob. 14PCh. 9 - The Action Toy Company has decided to manufacture...Ch. 9 - Prob. 16PCh. 9 - Prob. 17PCh. 9 - Prob. 18PCh. 9 - Prob. 19PCh. 9 - Prob. 20PCh. 9 - Prob. 21PCh. 9 - Prob. 22PCh. 9 - Prob. 23PCh. 9 - Prob. 1CSCh. 9 - Prob. 2CSCh. 9 - Henry Coupe, the manager of a metropolitan branch...Ch. 9 - Prob. 4CSCh. 9 - Prob. 1.1VCCh. 9 - Prob. 1.2VCCh. 9 - Prob. 1.3VCCh. 9 - Prob. 1.4VCCh. 9 - Prob. 1.5VCCh. 9 - Prob. 1.6VCCh. 9 - Prob. 2.1VCCh. 9 - Prob. 2.2VCCh. 9 - Prob. 2.3VC
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