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Chapter 9, Problem 11P

a)

Summary Introduction

To determine: The takt time.

Introduction: Process layout refers to the plan or graphical representation about the design of the floor of a plant. It helps the firm to improve the efficiency of the design and it would help to improve the location of the departments.

b)

Summary Introduction

To determine: The number of employees to be cross-trained for the cell.

c)

Summary Introduction

To determine: The operation which may warrant special consideration.

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Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks: Tasks Description Task Time (In Seconds) Predecessors A Take Order 25 None B Receive payment 20 A C Gather drinks 35 A D Gather Food 32 A E Put food etc. In bag 25 C,D F Give food to Customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.i. Using the LOT heuristic, assign the tasks to the windows to produce the desiredservice rate making sure that the precedence relationship is maintained.
Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks: Tasks Description Task Time (In Seconds) Predecessors A Take Order 25 None B Receive payment 20 A C Gather drinks 35 A D Gather Food 32 A E Put food etc. In bag 25 C,D F Give food to Customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.1. Calculate the efficiency of the newly design process.
Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks: Tasks Description Task Time (In Seconds) Predecessors A Take Order 25 None B Receive payment 20 A C Gather drinks 35 A D Gather Food 32 A E Put food etc. In bag 25 C,D F Give food to Customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line.1. Calculate the cycle time in seconds.
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