Chapter 9, Problem 13QS

Performance measures__balanced scorecard A3

Classify each of the performance measures below into the most likely balanced scorecard perspective it relatives to. Label your answer using C (customer), P (internal process), I (innovation and growth), of F (financial).

___1. Customer wait time

___2. Number of days of employee absences

____3.Profit margin

____4. Number of new products introduced

____5. Change in market share

____6. Employee sustainability training sessions attended

____7. Lengths of time raw materials are in inventory

____8. Customer satisfaction index

____9. Gallons of water reused

___10. CO₂ emissions