Operations Management
Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 3P
Summary Introduction

To draw: The run chart based on the given information.

Introduction: Run-chart refers to the graph that would display the recorded data based on the time sequence. It would form a line chart.

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Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five-minute interval. Use intervals of 0 to 4, 5 to 9, etc.). Note: Two or more calls may occur in the same minute; there were three operators on duty this night. What can you conclude from the run chart?
Prepare a run diagram for this emergency call data. Use five-minute intervals (i.e., count the calls received in each five- minute interval. Use intervals of 0-4, 5-9, etc.). Note: Two or more calls may occur in the same minute; there were three operators on duty this night. What can you conclude from the run chart? Call Time Call Time Call Time 1 2 3 4 5 6 7 8 9 10 11 1:03 1:06 1:09 1:11 1:12 1:17 1:21 1:27 1:28 1:29 1:31 12 13 14 15 16 17 18 19 20 21 22 1:36 1:39 1:42 1:43 1:44 1:47 1:48 1:50 1:52 1:53 1:56 23 24 25 26 27 28 29 30 31 32 33 1:56 2:00 2:00 2:01 2:02 2:03 2:03 2:04 2:06 2:07 2:08 Call 34 35 36 37 38 39 40 41 42 Time 2:08 2:11 2:12 2:12 2:13 2:14 2:14 2:16 2:19 a. re-organize the above data for your analysis (using five-minute intervals; 0-4, 5-9, etc) b. Provide your diagram that shows the number of emergency calls by eacn five-minute intervals from 1am to 2:20am c. what can you conclude from the chart?
How reliable is the result of work sampling activity in determining working time and idle time of the operator?
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