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A+ Guide to Hardware (Standalone B...

9th Edition
Jean Andrews
ISBN: 9781305266452

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BuyFindarrow_forward

A+ Guide to Hardware (Standalone B...

9th Edition
Jean Andrews
ISBN: 9781305266452
Textbook Problem
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You connect a computer to an RJ-45 wall jack using a straight-through cable. When you first open the browser on the computer, you discover it does not have Internet access. Put the following steps in the correct order to troubleshoot the problem:

a. Use a loopback plug to verify the network port on the computer.

b. Rewire the keystone RJ-45 wall jack.

c. Use a loopback plug to verify the network port in the wall jack.

d. Exchange the straight-through cable for a known good one.

e. Verify the status indicator lights on the NIC.

f. Use a cable tester to test the network cable and termination from the switch in the electrical closet to the wall jack.

Program Explanation

Given:

A computer is connected to an RJ-45 wall jack using a straight-through cable. Firstly, the browser is opened on the computer but the computer does not have internet access.

To find:The correct order of steps for troubleshoot the problem of not accessing the Internet.

Solution:

The correct order of steps for troubleshooting the problem of internet access should be as follows:

Firstly, the status indicator lights must be verified on the NIC...

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