Concept explainers
Explanation of Solution
Enterprise system:
Enterprise processes provide the organization to sustain longer and also it supports the activities performed in various departments.
Example for an enterprise system:
Consider a hospital that contains an enterprise system...
Explanation of Solution
Challenges that enterprise applications pose:
Challenges of ERP:
- Cost overheads – Installation of ERP system for a business requires more money which is one of the main challenges that enterprise application pose.
- Investment in infrastructure – Allocation of suitable budget for the required system is quite difficult process.
- Appropriate training – Understanding the ERP is hard and it required more training.
Challenges of CRM:
- Training – Understanding the CRM system is hard and it required more training for the workers...
Explanation of Solution
Addressing the challenges:
- Addressing the challenge for Cost overheads: Before implementing ERP system, a detailed plan with complete breakdown of requirements should be worked out.
- Addressing the challenge for investment in infrastructure: Allocating suitable budget for infrastructure is necessary.
- Addressing the challenge for appropriate training: Addressing the challenge: Each worker should undergo completer training in order to understand the system.
Challenges of CRM:
- Addressing the challenge for Training: Each worker should undergo completer training in order to understand the system...
Explanation of Solution
Enterprise applications taking advantage of SOA, cloud computing and open sourced software:
Service Oriented Architecture (SOA):
Supple communication between distributed applications in possible because of various standards like HTTP, JavaScript, etc. and it is known as Service oriented architecture.
Cloud computing:
It is a technology that provides various services of Information technology from which the resources are fetched from Internet via web based tools or applications.
Open sourced software:
It is a software which is available for everyone. It can also be modified by the user or other developers...
Explanation of Solution
Social CRM: Social CRM tools allow a business to link conversations of their customers and their interactions from social networking sites to the CRM processes than having them in separate silos.
CRM using social networking:
Social network:
- Social network is a website or social club which allows people to interact with each other by sharing their interests, views, and events.
- It is a network that helps to keep touch with their friends, family, and people...
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Chapter 9 Solutions
Essentials of MIS (13th Edition)
- solve quation: 1- Prepare a project charter for the recreation and wellness intranet project. case study: Manage Your Health, Inc. (MYH) is a Fortune 500 company that provides a variety of healthcare services across the globe. MYH has more than 20,000 full-time employees and more than 5,000 part-time employees. MYH recently updated its strategic plan; key goals include reducing internal costs, increasing cross-selling of products, and exploiting new Web-based technologies to help employees, customers, and suppliers work together to improve the development and delivery of healthcare products and services. Below are some ideas the IT department has developed for supporting these strategic goals: Recreation and Wellness Intranet Project: Provide an application on the current intranet to help employees improve their health. A recent study found that MYH, Inc. pays 20 percent more than the industry average for employee healthcare premiums, primarily due to the poor health of its…arrow_forward2. Illustrate the list of possible technological issues confronted by online shopping consumers. Identify the challenges encountered by consumers of modern business apps that are either internal or external to the enterprise. Discuss and base your answers on the personal difficulties you have encountered on a website that could be due to network, hardware and software problems or data quality issues.arrow_forwardhow does cloud computing help the organization achieve one or more of the following: Achieve operational excellence through higher levels of efficiency and productivity Create new products, services, and business models Raise revenue and profits while lowering costs by increasing customer and supplier intimacy Improve decision making for managers and employees Increase competitive advantages Insure survival caused by business environment changesarrow_forward
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- 1. F2b2C makes the customized and personalized product to the consumer's specifications and then ships it directly to the consumer. True or False? 2. Environment in which businesses come to you with information, services, and product offerings based on your profile is known as Push technology. True or False?arrow_forwardMany common home things can now be linked and controlled wirelessly thanks to new technologies. What, if any, effect do you think the growth of digital information products and services will have on the amount of time companies spend online? Why?arrow_forward2. Create a list of potential technical problems that online shoppers may face. Identify the issues that contemporary business app users face, whether they are inside or external to the company. Discuss and base your responses on personal challenges you've had on a website, which may have been caused by network, hardware, or software issues, or data quality concerns.arrow_forward
- Fundamentals of Information SystemsComputer ScienceISBN:9781305082168Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning