Operations Management
Operations Management
13th Edition
ISBN: 9780135173626
Author: HEIZER, Jay, RENDER, Barry, Munson, Chuck
Publisher: Pearson,
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Chapter D, Problem 2P

a)

Summary Introduction

To determine: The percentage of time the machine is busy or the utilization factor.

Introduction: The mathematical study which analysis the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.

b)

Summary Introduction

To determine: The average length of queue.

c)

Summary Introduction

To determine: The average number of students in the system.

d)

Summary Introduction

To determine: The average waiting time in the queue.

e)

Summary Introduction

To determine: The average time in the system.

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Question   The new accounts loan officer of the Millennium Commercial Bank interviews all customers for new accounts. The customers desiring to open new accounts arrive at the rate of 4 per hour, according to a Poisson distribution, and the accounts officer spends an average of 12 minutes with each customer, setting up a new account.   Required   1. Determine the operating characteristics (P0, L, Lq, W, Wq and Pw) for this system.       2. Add an additional accounts officer to the system described in this problem so that it is now a multiple-server queuing system with two channels and determine the operating characteristics required in part A.
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Chapter D Solutions

Operations Management

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