Chapter P2, Problem 22DQ

Summary Introduction

To determine:

The action taken by store manager to help its employees manage stress in the situation of increase in number of customers that are standing in queue to buy their coffee.

Introduction:

Stress refers to the state or tension, emotional or mental strain that stems out of demanding or adverse situation or circumstances. Stress can be due to internal factors such as a medical procedure or illness and from external factors such as social, psychological and environmental situations.