Management (14th Edition)
14th Edition
ISBN: 9780134527604
Author: Stephen P. Robbins, Mary A. Coulter
Publisher: PEARSON
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Question
Chapter P6, Problem 8DQ
Summary Introduction
To determine:
The operation or production technology of the S company used in its retail stores can be considered as a process, mass production or unit production.
Introduction:
Operation technology refers to the software and hardware that cause or detects changes underlying physical processes through control of physical devices and direct monitoring. It supports manufacturing processes and physical value creation.
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Chapter P6 Solutions
Management (14th Edition)
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- How a company described could invest its IT dollars? ( According to Porter's Value Chain Analysis).arrow_forwardWhat is the Value Chain Analysis of Tesla?arrow_forwardFACTS: N Bank, with nearly 150 branches (from Napa Valley, California, to Seattle, Washington) and 8.3 billion in assets, is committed to creating and maintaining a corporate culture that provides excellent customer service. A key component of the bank’s overall retail strategy is its “universal associate” program (that is what N Bank calls its employees). At N Bank, each universal associate is trained to perform every banking task. A teller can take a loan application, and a mortgage officer is able to assist a customer in opening a safe-deposit box. A significant side benefit of this culture is that N's employee turnover is one-half the industry average. Another benefit is that employee boredom is reduced by performing multiple tasks daily. An employee’s workday varies based on which departments are slow and/or busy. In contrast, at a typical bank, employees specialize in certain tasks; thus, employees often have an “it’s not my job” mentality. N Bank’s employees are empowered to…arrow_forward
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