UNIT 1: COMMUNICATION FOUNDATIONS.
1 Career Success Begins With Communication Skills.

UNIT 2: THE WRITING PROCESS.
2 Planning Business Messages.
3 Composing Business Messages.
4 Revising Business Messages.

UNIT 3: COMMUNICATING AT WORK.
5 Electronic Messages and Memorandums.
6 Positive Messages.
7 Negative Messages.
8 Persuasive Messages.

UNIT 4: REPORTING WORKPLACE DATA.
9 Informal Reports.
10 Formal Reports.

UNIT 5: DEVELOPING TEAM, PROFESSIONAL, AND ETHICS.
11 Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings.
12 Business Presentations.

UNIT 6: EMPLOYMENT COMMUNICATION.
13 The Job Search, Resumes, and Cover Letters.
14 Interviewing and Following Up.

Appendix A Reference Guide to Document Formats.

Appendix B Correction Symbols and Proofreading Marks.

Appendix C Documentation Formats. Grammar/Mechanics Handbook.