hotel housekeeping essay

Introduction Our hotel live in downtown Vancouver, this hotel has 350 rooms, 4 star hotel. Business is steady and the average occupancy is about 70% over the year. In this hotel has 8 different room types, 2 food and beverage and cold beer and wine locations use squirrel for a POS system. The average rate per room this year is lower than it was 2 in previous years. The hotel losing a lot of last minute reservations to third party and losing the booking. The current PMS the hotel is using Uni-res

but they did not understand the guests. Therefore, this will cause grievances and this might also lead them to resorting for another job. This will be a disadvantage for the hotel as even higher costs will be incurred when there is a high turnover rate in the hotel. * Insufficient resources to complete tasks : A hotel should provide sufficient tools and resources in order for employees to run their daily routines no matter which departments they come from. If the employees face the same problems

Public Space Cleaners and Housekeeping in maintaining the cleanliness of the lobby areas, entrances and other public areas of the Hotel facilities. As reported by the

accommodation in hotels, apartments, caravans, leisure centres. Front-Office The term itself is originally American, and it is commonly known as “reception”. Is the department that deals directly with customers. The people working in the front-office are the one responsible with taking messages, handling orders. “They deal with reservations, room allocation, billing and payments, reception” (Abbott and Lewry, 1991, p. 4) Front office is a revenue-generating department, while housekeeping is a support

Hotel Organisation I. Hotel divisions. Organisational Missions Every organisation has a reason or purpose to exist. Its purpose forms the basis for the organisation’s mission. An organisation’s mission can be expressed in a mission statement. A mission statement defines the unique purpose that sets one hotel or hotel company apart from others. It expresses the underlying philosophy that gives meaning and direction to hotel policies. Hotel employees may derive a sense of purpose from a well-conceived

Le Relax Hotel & Restaurant Hotel Seychelles Le Relax Hotel and Restaurant offers value-for-money accommodation that provides guests with a traditional rustic experience when visiting Seychelles. The hotel is suitably located only a 5-minute walk away from the tranquil Anse Royale Beach and 14km from Victoria town. All rooms are modern and spacious, featuring individually controlled air-conditioning, flat-screen cable TVs, free Wi-Fi, and a balcony overlooking the tranquil Indian Ocean. Guests

between the hotel and the guest. This extremely important department is one of the first points of contact the guest has with the hotel, and leaves a lasting impression on the mind of the guest about the quality and service provided. It is therefore, crucial for all Front Office personnel to be constantly aware of this fact and realize that, in addition to their routine functions, they are also salesmen for their hotel and the other hotels in the group. INTERACTION BETWEEN GUEST AND THE HOTEL: During

Vancouver is a full-service hotels and resorts. Currently, our hotel is outsourcing hotel and resorts maintenance services to a professional maintenance agency such as cleaning. However, we would like to recommend insourcing maintenance services instead of outsourcing maintenance services due to many reasons. Since most hotels are outsourcing their maintenance, we decided that our hotel outsourcing maintenance services can lose competitive advantage. To make our hotel more competitive, we would like

well as opportunities. My goals were to learn, improve and develop new sets of skills that might be helpful in my future life. During my Internship I spent a little more over 50 hours at the Hotel. I went to different departments of the hotel (I started from the HR department, then move to the Housekeeping department, then to Concierge department and finally to the marketing department) and got a lot of varied experiences. In all these departments I learned many things which will be helpful for

lodging - Facilities of lodging - Lobby - Entrance of the hotel - Lighting - Facilities in the lobby - Elevators - Floor plan - Types of rooms - Communications - Switchboard - Water supply - Electrical supply - Fire safety - Smoke detectors - Back of the office areas - Conclusion Design of Lodging Facilities Introduction to lodging: Hotels as we know them now with private rooms, elegant lobbies, restaurants, lounges