Hotel Management Essay

unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels, restaurants, catering, inn, resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel operators and employees who work in the sector, Indian hospitality industry has gained a level of acceptance world over

In a practical context, this knowledge assists hotel managers to develop creative strategies to nurture and to maintain customer loyalty from both existing and prospective customers.Thus, discussions on the interrelationships between service quality, corporate image, and the mechanism by which they jointly

After an initial orientation session and brief introductions with all hotel departments and staffs, we move to each our department. I feel my work easy in all departments accept Front Office. I was thrust into my first major venture, which was handling phone lines within the hotel, including incoming/outgoing phone calls in the front desk. Initially, I thought this task would be easy, after all it was just answering phone calls, but I quickly learned how much work had to be put into these phone calls

research a hotel accommodation service provider. Objectives: Following are the objectives which shall be covered in the report: 1. To discuss the facilities and services provided by the establishment 2. Evaluation of the front office and PMS. 3. Discuss and critique the different ways in which e-commerce is utilised in this establishment. 4. Discuss the environmental initiatives which have been implemented to address issues of sustainability. About the Establishment (Sky city hotels, n.d.): The

General Manager Being a Hotel General Manager would be my ideal job in the Lodging Industry. To get the that point of being a General Manager would take years of working in the hotel industry as well as having the proper education to preform the job. My plan of action would be to start out as a check-in agent or a front desk associate at a hotel. This would give me experience in working with guests and with numbers, knowledge every General Manager needs. Working at the front desk initially would

Introduction Whitepod Hotel and Resort is a unique eco-friendly and award winning organization strategically located in the heart of the Swiss Alp Mountain in Switzerland at an altitude 1400m high. Founded by Sofia de Meyer in 2004 and in just one year of operations they have won the World Prize for Sustainable Tourism and Responsible Tourism Award for Innovation in 2005 that brings honor to their organization and to the tourism industry of Switzerland (Silven, 2011). Currently they now have 15

explaining the role of general management, growth of employment, and human

the hotels and the guests. In addition, the GSS participation levels are currently low as they are tiresome for the modern traveller. Duverger (2012 ) argues the reason is that surveys provide minimal opportunity for commenting on the real issues as the questions set are generic in nature and targeted at specific answer ‘yes’ or ‘no’. However, online UGC offers an opportunity for guests to excercise their own freedom by writing what they want without being cautious of the hotel’s management, especially

ON THE LEVEL OF APPRECIATION OF ELECTRONIC MARKETING IN THE ZIMBABBWEAN HOSPITALITY INDUSTRY: THE CASE OF SELECTED HOTELS IN HARARE. PROJECT REPORT SUBMITTED BY: LOVEMORE MAVHUMA in partial fulfilment for the award of degree of HONOURS IN TOURISM AND HOSPITALITY MANAGEMENT UNIVERSITY OF ZIMBABWE FACULTY OF COMMERCE DEPARTMENT OF TOURISM, LEISURE AND HOSPITALITY MANAGEMENT APRIL 2015 DECLARATION This is to certify

outsourcing in hotels was not a popular concept but more recently with the downturn in the economy in the nineteen nineties more and more hotels are turning to outsourcing to help increase their revenues and maximize their profit potential. The use of outsourcing enables firms to maximize their resources and to reinforce their competitive advantage. One of the most popular areas for outsourcing in hotels would have to be the Food and Beverage sector. The decision to outsource by many hotels has been