COMMUNICATE AND WORK IN HEALTH OR COMMUNITY SERVICES
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TAFE NSW - Sydney Institute *
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CHCCOM005
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Business
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Feb 20, 2024
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docx
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4
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CHCCOM005 - Assignment 1
What you have to do
The assignment for the unit CHCCOM005 Communicate and work in health or community services has ten (10) descriptive answer questions covering all the elements of this unit of competency.
Type your answers in the fields provided. Save your answers in this document then submit via the OLS.
You may need to refer back to your learning resource.
Question1. What do you understand by verbal and non-verbal communication? List feedback for both.
verbal is the spoken form of communication to be able to get massages across. This form of communication is good as it is direct and gets the message across quickly.
Non verbal communication is body language, facial expressions and sign language. This form of communication can be good and bad it does go hand in hand with verbal communication but your body language can be misinterpreted by the other person at times and come across the wrong way.
Question 2
What is effective listening and how it can be used to communicate better with people from health services background?
Being attentive to the conversation and actively absorbing the information given to you by the other person, showing that you are interested and listening, providing feedback so the other person knows the message was received.
This can be used in the healthcare sector by paying attention to what is being said, approach
the situation with an open mind and construct your answers accordingly.
Question 3
List the main strategies to collaborate with colleagues in the workplace.
- create a positive work environment - listen to, clarify and agree to timeframes for carrying out workplace tasks
-use industry terminology correctly in all ways being verbal, written or digital communication
-follow all communication protocols that apply to interactions between different people and lines of authority
-make lines of communication known between staff in the organisation and other services.
LA020935 Assignment 1 CHCCOM005, Ed 6
1
© New South Wales Technical and Further Education Commission, 2016 (TAFE NSW – WSI), Archive version 1, March 2016
Question 4
What are the barriers to effective communication?
-lack of enthusiasm - language barriers
- background noise
- lack of non verbal communication
- emotional noise
-talking to much
-not listening properly
Question 5 Explain the strategies to address constraints to communication in the workplace.
strategies to address contraints to communication in the workplace include focusing on the issue at hand and not the people involved. Don’t take things personally and express your opinions they are valid and should be taken into account. solve the issues at hand and involve management if there are other issues that you think needs more intervention to fix. 2
LA020935 Assignment 1 CHCCOM005, Ed 6
© New South Wales Technical and Further Education Commission, 2016 (TAFE NSW – WSI), Archive version 1, March 2016
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