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Chapter Six Summary and Discussion Questions
HB 208: Introduction to Event Management
Tim Mehlberg
February 21, 2024
The topic for chapter six is service contractors who are people that help event/show managers to produce their event smoothly and efficiently by providing a product or service. The chapter covers the various roles the service contractors engage in during the organization process, their relationship with the organizer, and their relationship with each other. A service contractor can include a florist, electrical company, staffing agency, etc. There is a surplus of roles service contractors can play when being hired for an event or exhibition. A general service contractor is hired by the show manager to handle the general duties necessary to produce the show on-site. General service contractors often engage in services that help set up a room for an event for example laying carpet, instillation, material handling, and providing booths. There is also an official contractor who get appointed by show management to provide services like set up
and tear downs, labor, and loading dock procedures. As the MEEC has developed and grown, services contractors have become involved in every aspect of an event which has led to them being a key interface between event organizers and MEEC suppliers. One main act of service contractors engage in is material handling. Material handling is overall handling the delivery and
care of supplies from the dock to the event and then returning the supplies after the event. It also includes the price paid for having trucks transport products. In order to add to their services, GSC creates the exhibitor service manual that is specific to the event. It includes important show information like dates, times, and regulations. Considering there are many roles general service contractors offer, they are organized into different functional departments. These departments include: sales, logistics, material handling and warehousing, event technology, event services, production, and accounting and finance. The two largest US GSC companies are Freeman Companies and Global Experience Specialists. Both companies work with international events in addition to domestic ones.
There are two main types of service contractors: specialty service contractors and exhibitor-appointed service contractors. Specialty contractors deal with a specific area of a show/event production. They handle the services to complete production which includes audiovisual, business services, catering, floral, photography, décor, staffing, utilities, and so on. The exhibitor-appointed contractor performs the same duties as a specialty contractor but only for one exhibitor, not show manager. This occurs as companies do more and more shows and take a liking to one service supplier or vendor. The first step in organizing an event is hiring the service contractor. The process of hiring
service contracts is through a request for proposal which includes a list of questions and specifications for the show made by the show manager. It is overall a process of figuring out a service contractor that is a good fit for the event and has knowledge of the industry related to the event. Once hired, GSCs become involved immediately and begin suggesting marketing themes and logos. Finally, after the events of COVID-19, service contractors had to begin adjusting to more virtual outputs. Obviously in the beginning of the pandemic everything shut down and no events could occur unless it was online. At the time, instead of searching for the perfect venue planners were searching for the perfect technology contractor who had the knowledge and supplies to provide all elements for a virtual event. Therefore, the biggest thing for service contractors was adapting and learning about technology in order to stay active with virtual events. Luckily, now the world is back in action and so are trade shows and events. However, there are still many virtual events occurring. Overall, service contractors are the backbone for of the event industry as they provide a multitude of services that help complete and produce events and exhibitions.
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Related Questions
Problem 13-11 (Algo)
The state and local police departments are trying to analyze crime rates so they can shift their patrols from decreasing-rate areas to
areas where rates are increasing. The city and county have been geographically segmented into areas containing 5,650 residences.
The police recognize that not all crimes and offenses are reported: people do not want to become involved, consider the offenses too
small to report, are too embarrassed to make a police report, or do not take the time, among other reasons. Every month, because of
this, the police are contacting by phone a random sample of 1,170 of the 5,650 residences for data on crime. (Respondents are
guaranteed anonymity.) Here are the data collected for the past 12 months for one area:
CRIME
MONTH
SAMPLE SIZE
CRIME RATE
INCIDENCE
January
February
March
9
1,170
1,170
1,170
1,170
1,170
1,170
1,170
1,170
1,170
1,170
1,170
11
April
May
9
9
June
11
July
August
September
October
9
12
10
13
November
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December
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1,170
a.…
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From this selected reference: Bixby, A., B. Downs, and M. Self: “A Scheduling andCapable-to-Promise Application for Swift & Company,” Interfaces, 36(1): 69–86, January–February 2006.https://www.academia.edu/34766673/A_Scheduling_and_Capable-toPromise_Application_for_Swift_and_Company)
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Article:
Harry Hartfield was looking over some recent travel brochures while consulting his recent Google search. Retirement is only 5 days away and he could not wait to see the Fiji Islands. He and his wife thought they would start with a restful break before they started their travels in earnest. Harry is the head aero engineer at Global Delivery Direct and has been in charge of purchasing the planes and maintenance for the last 15 years after being an employee with GDD 25 years before. Harry had worked up in the company to his current position and has seen a lot of initiatives come and go when it came to eco-friendly flying machines. In the last four weeks, Harry has been breaking in his replacement, Imogine Farthing, who is coming from their London branch. Harry likes Imogine and thinks that she will do well. However, she is keen to purchase the new Boeing 777 cargo plane. She thinks it will go a long way to improving their fuel consumption and air emissions in the long-run…
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Article:
Harry Hartfield was looking over some recent travel brochures while consulting his recent Google search. Retirement is only 5 days away and he could not wait to see the Fiji Islands. He and his wife thought they would start with a restful break before they started their travels in earnest. Harry is the head aero engineer at Global Delivery Direct and has been in charge of purchasing the planes and maintenance for the last 15 years after being an employee with GDD 25 years before. Harry had worked up in the company to his current position and has seen a lot of initiatives come and go when it came to eco-friendly flying machines. In the last four weeks, Harry has been breaking in his replacement, Imogine Farthing, who is coming from their London branch. Harry likes Imogine and thinks that she will do well. However, she is keen to purchase the new Boeing 777 cargo plane. She thinks it will go a long way to improving their fuel consumption and air emissions in the long-run…
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Part 2 after the photo: Once the initial
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after the photo: Once the initial meeting is
conducted Brian can hire the contractors to
renovate the new data center. During this
time Brian will figure out how to design the
network. Brian estimates that screening
and hiring a contractor will take about one
week and that the network design will take
about two weeks. The new center requires
a new ventilation system. The
manufacturer's requirements include an
ambient temperature of 67 degrees to keep
all of the data servers running at optimal
speeds. The ventilation system has a lead
time of three weeks. Brian will also need to
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The CEO of your company needs to employ a personal assistant for helping him to manage his schedules and in
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spoken English, good speed in typing, two years of work exprience in similar position. The ideal candidate should not be over 25 years old. You will conduct job analysis for the post of personal assistant and publish a
vacancy announcement on local newspaper.
a)What will be the elements of Job description in the vacancy announcement?…
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Mr. Mohammed is appointed as a Sales
Executive of Tiles selling section of
Danube Home. He has been assigned the
task of selling the floor tiles through
personal selling mode. He was given on the
job training for three months by a senior
executive of floor tiles regarding finding
sales sources, creating good relationship
with the prospect, making effective
presentation, presentation techniques etc.
As he is new to the job, he is finding very
difficult to understand and find the sources
of good prospects.
Given the situation:
a. Describe
the
type
of
sales
presentation that will be suitable to
Mr. Mohammed according to the
business and steps to be followed in
the presentation?
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Given the situation:
a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words)
b. Discuss 8 sources of finding good prospects according to his sales requirements. (200 words)
c. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation (400 words)
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Mr. Mohammed is appointed as a Sales
Executive of Tiles selling section of
Danube Home. He has been assigned the
task of selling the floor tiles through
personal selling mode. He was given on the
job training for three months by a senior
executive of floor tiles regarding finding
sales sources, creating good relationship
with the
prospect, making effective
presentation, presentation techniques etc.
As he is new to the job, he is finding very
difficult to understand and find the sources
of good prospects.
Given the situation:
a. Help Mr. Mohammed to understand
the meaning of sourcing.
(100
words) (1 marks)
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Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has
been assigned the task of selling the floor tiles through personal selling mode. He was given on the job
training for three months by a senior executive of floor tiles regarding finding sales sources, creating
good relationship with the prospect, making effective presentation, presentation techniques etc. As he
is new to the job, he is finding very difficult to understand and find the sources of good prospects.
Given the situation:
a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) (1 marks)
b. Discuss 8 sources of finding good prospects according to his sales requirements. (200 words)
(4 marks)
C. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the
business and steps to be followed in the presentation (400 words) (5 marks)
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a. Help Mr. Mohammed to understand the meaning of sourcing.
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Owe
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Given the situation:
Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation?(400 words)
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5. A bank must decide if a particular branch office should be closed and its current location
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of decision? (See Noteshaper Quick Start Question 14)
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a lack of cash to distribute. The bank must decide whether to send a courier to restock
the ATM immediately (after business hours) or to allow it to remain out of service until
the main banking operation opens the following business day. Is this an example of a
strategic, tactical, or implementation level of decision? (See Noteshaper Quick Start
Question 15)
7. Identify a strategic, tactical, and implementation…
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Questions
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Contingency plan (list of any risks you will plan for in advance along with what triggers the contingency).
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Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments include the client’s unique number along with his/her relevant policy numbers…
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Mangement
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a) The expected (estimated) time for activity C is 13.33weeks. (Round your response to two decimal places.)
b) The variance for activity C is 1.78weeks. (Round your response to two decimal places.)
c) Based on the calculation of the estimated times, the critical path is
A - C - F - H - J - K
.
d) The estimated time for the critical path is [ ? ]
enter your response here
weeks. (Round your response to two…
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Business Problem: The primary business problem is to reduce customer churn and increase customer retention rates. The company wants to understand why customers are leaving and identify areas where they can make data-driven improvements to retain more customers. This is a critical issue because acquiring new customers is often more expensive than retaining existing ones, and loyal customers tend to spend more over time.
Business Research Question: What factors are associated with customer retention?
Identify the type of research, i.e., exploratory, descriptive, causal.
What type of data will…
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- Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) (1 marks)arrow_forwardMr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) (1 marks) b. Discuss 8 sources of finding good prospects according to his sales requirements. (200 words) (4 marks) C. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation (400 words) (5 marks)arrow_forwardMr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing.arrow_forward
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