MBA 530 Module Four Case Study
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4-2: Case Study- Manager Eduardo
Aingeal Wilson
Southern New Hampshire University
MBA 530 Leading People & Organizations
Professor
Shaps
Manager Eduardo- A Case Study
At our current employer, a prosthetics company located in Tampa, Florida, Eduardo has recently been promoted from one of our individual contributors to manager. He has just undergone his first review, and there were some concerns and areas of improvement noted on this performance review that need to be addressed. In this feedback, it explains that Eduardo works too fast to come to solutions, as well as coming to these solutions alone and not using his team for ideas or valuable employee feedback. His behavior has caused what would be called a dictatorial leadership style, causing his employees to disconnect and feel less confident in him as a leader. Not only does this affect the department, but if not corrected, this problem could potentially affect external factors such as relationships with our stakeholders.
Leadership Skills
One skill that Eduardo could learn to improve his leadership skills is interpersonal, or communication skills. These skills allow you to communicate effectively and work in groups. Being as he is in a management or leadership position, there is a need for strong interpersonal skills. These skills include active listening, teamwork, motivating others, and being able to successfully manage conflict (Brower, 2024). By strengthening these skills, Eduardo will be able
to be patient and hear other employees’ points of views and ideas, as well as delegate his work efficiently. Another skill that could be learned by Eduardo would be emotional intelligence. Emotional intelligence is understanding your and other peers’ emotions, allowing you to manage them (Landry, 2019). By developing these skills, Eduardo will be more able to become more self-aware in his areas of weakness as well as his strengths and be able to improve the way he works on a team. Lastly, Eduardo would need to develop strategic thinking skills. These skills are vital when managing or leading a company. As a part of management, you will be part of 1
strategic planning meetings and can provide beneficial feedback. Studies have shown that those who are strategic thinkers or are able to think strategically are some of the most successful and effective leaders in the workplace (Craig, 2018). Actionable Steps
One actionable step that Eduardo could complete is partnering with a coach and completing a 360-degree review. What this would mean is that the coach would retrieve feedback from peers and employees that he manages and use that to improve his leadership skills (Rouvalis, 2023). Having an impartial view of what others see in him and what his strengths and weaknesses are can greatly influence the type of leader Eduardo will be and the way he communicates and interacts with others. The second actionable step would be to take this evaluation and use it to improve his strategic
thinking. He can do so by completing formal training from the company in areas he needs to improve in. Harvard Business School states that you can use formal training to improve at your own pace as well as learn how to execute high level strategies (Stobeirski, 2020). Being a strategic thinker can make you a better leader. He can then better strategize on how he delegates tasks and how he and other co-workers work together as a team to reach goals rather than take it all on himself.
Flywheel Effect
After reading the 2001 article “Good to Great,” I know that the flywheel effect is a different approach at reaching a goal that instead of having one big goal, sets many small goals to reach the end goal. Doing so allows employees to see these successes and become even more motivated (Collins, 2001). The more Eduardo pushes on the flywheel, or improving his skills, the
closer he will get to getting the flywheel to spin, reaching the end goal. Eduardo can utilize this 2
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Related Questions
Q 1: Explain the antecedents of modern quality management in your own words?
Q 2: Explain the qualities and importance of a good leader?
Q 3: What is the implication of customer perceptions on TQM?
Q 4: Explain Maslow hierarchy of needs theory using organization perspectives?
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1. Describe the changes that should occur to minimize the likelihood of these problems in the future.2. What recommendations do you have for Paul to improve the relationship between employees and management?
CASE STUDY: ANCOL CORP
Paul Sims was delighted when Ancol Corp. offered him the job of manager at its Lexington, Kentucky plant. Sims was happy enough managing a small metal stamping plant with another company, but the invitation to apply to the plant manager job at one of the leading metal fabrication companies was irresistible. Although the Lexington plant was the smallest of Ancol’s 15 operations, the plant manager position was a valuable first step in a promising career.
One of Sims’s first observations at Ancol’s Lexington plant was that relations between employees and management were strained. Taking a page from a recent executive seminar that he attended on building trust in the workplace, Sims ordered the removal of all time clocks from the plant. Instead, the plant would…
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Scenario 32: Overworked Employees
You get to work and are shocked when an employee throatens to quit They state that they didntexpoct
the job to be so much work and it hos limited their obility to see their tamily, You realize yourself that you
have missed many events at home. You apologize and osk them to give you 24-hours to create a
stronger plan that allows for everyone to hove a better work-life balance. Rhos become opparont that
you have only focused on the business needs ond need to spond more time looking et the other areas of
the business.
Check each of the octions thot con be taken to make stotfing inventory. operations, floor space and
sales more efficient while olso managing your staff's personali needs from the st bolow
Create new policies around work time and time off
Delegate and assign tasks equally to create efficiency
Involve Staff in planning work expectations
Hire appropriate levels of staff to meet the business needs
CLOSE STORE
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Respond to one of the two options:Option 1: Thomas is a prominent leader in his organization. Over the past several years, Thomas' weight has fluctuated from morbidly underweight to morbidly overweight and back to morbidly underweight. The organization has given Thomas a performance improvement plan due to attendance issues resulting from concerns of the weight fluctuations. Thomas has consulted with an attorney as to whether there is possible discrimination occurring by the organization. Do you think the organization is discriminating against Thomas? Support or refute the premise of whether discrimination is occurring towards Thomas by the organization.Option 2: Sally and Roger have worked as a team in their organization for several years. Sally is age 64. Roger is age 67. Both are in fair health. Roger has type II diabetes and takes heart medication. Sally is a cancer survivor from 10 years ago with no recurrences. The team has made significant revenue for the company over the last…
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Practice to evaluate: Employee training is limited.
Questions:
1. What general factors may have contributed to an organization or business implementing this practice?
2.What are some potential negative repercussions of the practice on employees?
3.What benefits might employees experience if a more people-friendly practice was incorporated?
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Read the Following Case Scenario and answer the question below
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…
arrow_forward
Read the Following Case Scenario and answer the question below
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…
arrow_forward
Read the Following Case Scenario and answer the question below
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…
arrow_forward
ETHICAL DILEMMA 1: Happiness Coaches for Employees
We know there is considerable spillover from personal unhappiness to negative emotions at work. Moreover, those who experience negative emotions in life and at work are more likely to engage in counterproductive behaviors with customers, clients, or fellow employees.
Increasingly, organizations such as American Express, UBS, and KPMG are turning to happiness coaches to address this spillover from personal unhappiness to work emotions and behaviors.
Srikumar Rao is a former college professor who has the nickname, “the happiness guru.” Rao teaches people to analyze negative emotions to prevent them from becoming overwhelming. If your job is restructured, for example, Rao suggests avoiding negative thoughts and feelings about it. Instead, he advises, tell yourself it could turn out well in the long run, and there is no way to know at present.
Beyond reframing the emotional impact of work situations, some happiness coaches attack the…
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what are the recommendations for a company experiencing management issues such as lack of teamwork, leadership, and small employee reviews about their experience for the company?
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1. Identify how each bias can impact a manager when they are performing a performance appraisal.
a) How can the bandwagon bias/ effect impact a manager when they are performing a performance appraisal?
b) How can the confirmation bias impact a manager when they are performing a performance appraisal?
c) How can the outcome bias impact a manager when they are performing a performance appraisal?
d) How can the Placebo bias impact a manager when they are performing a performance appraisal?
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1. As a manager, state the problem (statement of the problem)
2.At least 5 objectives (that will solve the stated problem) (think as a manager)
3. What action should be taken
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Read the Following Case Scenario
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…
arrow_forward
Read the Following Case Scenario
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…
arrow_forward
Read the Following Case Scenario
A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff.
You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job description. Scrambling around on…
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How to explain and give an example for this Characteristics of Quality Leaders
The characteristics possess by quality leaders are as follows:
•Sense of Purpose. Successful leaders know their areas of responsibility that will contribute to the organization’s success.
•Self-discipline. Successful leaders avoid negative self-indulgence and inappropriate displays of emotion such as anger.
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What types of skills or attributes do you think managers need to be successful in their jobs?
How should managers develop these skills?
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Q1:
A prevalent theory is that the diversity of the workforce increases organizational effectiveness. A manager wants to know if this relationship holds for her organization.
CONSIDER ABOVE SITUATIONN AND Define the problem statement FOR IT, ITS research objectives and research questions.
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Y5
Assumptions:
facilitative behaviors that organization develop increase its cope with highly fluctuated changing business environment, Do you agree or disagree and why?
Recognition is much more powerful than financial rewards in motivating employees. Do you agree or disagree? Why?
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Acquired Needs Theory Worksheet
Read the following cases and determine which of the four dimensions (Achievement, Power, Affiliation, and Autonomy) would be most important and which would be second most important when that person is making a decision about which action to take. Put your responses in the tables below each person. Be sure to give me specific information from the case to support your conclusions. BE CAREFUL NOT TO CONFUSE AUTONOMY WITH ACHIEVEMENT OR POWER.
A. Martha Merriweather
Martha has been with Performance Horizons for seven years, steadily moving up the corporate ladder. She was noticed early on by the CEO when she developed a new marketing plan that increased sales by 14%. Her current position involves developing strategic plans, and she has managed to enthuse many in the organization about the new mission of the company that she helped develop. Her long-range goals include working overseas for several years and helping to build up those…
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- Q 1: Explain the antecedents of modern quality management in your own words? Q 2: Explain the qualities and importance of a good leader? Q 3: What is the implication of customer perceptions on TQM? Q 4: Explain Maslow hierarchy of needs theory using organization perspectives?arrow_forward1. Describe the changes that should occur to minimize the likelihood of these problems in the future.2. What recommendations do you have for Paul to improve the relationship between employees and management? CASE STUDY: ANCOL CORP Paul Sims was delighted when Ancol Corp. offered him the job of manager at its Lexington, Kentucky plant. Sims was happy enough managing a small metal stamping plant with another company, but the invitation to apply to the plant manager job at one of the leading metal fabrication companies was irresistible. Although the Lexington plant was the smallest of Ancol’s 15 operations, the plant manager position was a valuable first step in a promising career. One of Sims’s first observations at Ancol’s Lexington plant was that relations between employees and management were strained. Taking a page from a recent executive seminar that he attended on building trust in the workplace, Sims ordered the removal of all time clocks from the plant. Instead, the plant would…arrow_forwardScenario 32: Overworked Employees You get to work and are shocked when an employee throatens to quit They state that they didntexpoct the job to be so much work and it hos limited their obility to see their tamily, You realize yourself that you have missed many events at home. You apologize and osk them to give you 24-hours to create a stronger plan that allows for everyone to hove a better work-life balance. Rhos become opparont that you have only focused on the business needs ond need to spond more time looking et the other areas of the business. Check each of the octions thot con be taken to make stotfing inventory. operations, floor space and sales more efficient while olso managing your staff's personali needs from the st bolow Create new policies around work time and time off Delegate and assign tasks equally to create efficiency Involve Staff in planning work expectations Hire appropriate levels of staff to meet the business needs CLOSE STOREarrow_forward
- Respond to one of the two options:Option 1: Thomas is a prominent leader in his organization. Over the past several years, Thomas' weight has fluctuated from morbidly underweight to morbidly overweight and back to morbidly underweight. The organization has given Thomas a performance improvement plan due to attendance issues resulting from concerns of the weight fluctuations. Thomas has consulted with an attorney as to whether there is possible discrimination occurring by the organization. Do you think the organization is discriminating against Thomas? Support or refute the premise of whether discrimination is occurring towards Thomas by the organization.Option 2: Sally and Roger have worked as a team in their organization for several years. Sally is age 64. Roger is age 67. Both are in fair health. Roger has type II diabetes and takes heart medication. Sally is a cancer survivor from 10 years ago with no recurrences. The team has made significant revenue for the company over the last…arrow_forwardPractice to evaluate: Employee training is limited. Questions: 1. What general factors may have contributed to an organization or business implementing this practice? 2.What are some potential negative repercussions of the practice on employees? 3.What benefits might employees experience if a more people-friendly practice was incorporated?arrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forward
- Read the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardRead the Following Case Scenario and answer the question below A recent survey was taken among employees at Life Science Nutraceuticals, Inc. (LSN). The results were alarming, as it appeared the leadership has been less effective than in the past. Some common complaints seemed to focus on the lack of vision, a breakdown in communication, and a lack of connection with staff. You have read the results, and as a senior leadership Consultant to LSN's CEO, you completely agree with employees. Leadership is the cornerstone to success in any organization, and to permit poor leadership can only spell trouble. It occurred to you that the place to start change was staring you in the face - the new management hires planned for Warehouse Operations in Las Vegas and Miami. Mumbling to yourself, "but what do I want them to look like?" you decide that you must write a memo to CEO Alexandria Marvel to make sure the "right" characteristics of a leader are asked for in the soon-to-be-released job…arrow_forwardETHICAL DILEMMA 1: Happiness Coaches for Employees We know there is considerable spillover from personal unhappiness to negative emotions at work. Moreover, those who experience negative emotions in life and at work are more likely to engage in counterproductive behaviors with customers, clients, or fellow employees. Increasingly, organizations such as American Express, UBS, and KPMG are turning to happiness coaches to address this spillover from personal unhappiness to work emotions and behaviors. Srikumar Rao is a former college professor who has the nickname, “the happiness guru.” Rao teaches people to analyze negative emotions to prevent them from becoming overwhelming. If your job is restructured, for example, Rao suggests avoiding negative thoughts and feelings about it. Instead, he advises, tell yourself it could turn out well in the long run, and there is no way to know at present. Beyond reframing the emotional impact of work situations, some happiness coaches attack the…arrow_forward
- what are the recommendations for a company experiencing management issues such as lack of teamwork, leadership, and small employee reviews about their experience for the company?arrow_forwardManagers at Gap Inc., formerly one of the top retail chains, are reported to have made a series of decisions that hurt the company: They expanded so rapidly that the chain lost touch with customers; they tried to copy the successful approach of rivals rather than charting their own course; they cut quality to reduce costs; they shifted from one fashion approach to another as each one failed to appeal to customers, and so on. What techniques would you recommend Gap managers use to improve the quality of their decisions?arrow_forward1. Identify how each bias can impact a manager when they are performing a performance appraisal. a) How can the bandwagon bias/ effect impact a manager when they are performing a performance appraisal? b) How can the confirmation bias impact a manager when they are performing a performance appraisal? c) How can the outcome bias impact a manager when they are performing a performance appraisal? d) How can the Placebo bias impact a manager when they are performing a performance appraisal?arrow_forward
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Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
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ISBN:9781305969308
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